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Brand Ambassadors: How-to articles covering the latest marketing tactics, tips, and strategies.
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Five Steps to Using Employee Advocacy to Drive Brand EngagementPushpa IthalEmployees can be a brand's most influential advocates. Put that often-untapped resource to use by empowering employees to be your brand's best ambassadors.
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Top Influencer Marketing Trends of 2017 [Infographic]Laura ForerThe influencer marketing space is moving fast, and today's infographic reviews trends from the past year to help you know what to expect in 2018.
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These Six Nonprofit Strategies Will Supercharge Your For-Profit BusinessRoger SametzTo survive and thrive, nonprofits have had to develop approaches and skills that for-profits can also use to improve their competitive position, customer relations, and long-term health and value.
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How to Harness the 'Testimonial Economy' in Your Marketing StrategyMark BabbittWe now live in the Testimonial Economy, where what we say about ourselves doesn't matter, what others say about us is what sways opinion, and bad reviews can override even ...
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The Lowdown on Social Media Influencers [Infographic]Laura ForerJust who are those elusive social media influencers, and what can they do for you? Check out this infographic to learn more about influencer marketing.
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Four Powerful Groups of B2B Brand Advocates on Social Media, and Five Tools You Can UseJessica DavisWhich of your social media connections are potential advocates for your B2B company, and how do you build an advocacy system around them?
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What to Keep in Mind When You Measure Your Brand ValueAyodeji OnibalusiYou want to measure the value of your brand, but you're overwhelmed by countless metrics. Rather than measure everything, check out these four factors that matter most.
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Why You Need to Prep Employees Before They Go to the Social Media FrontlinesCarin WarnerCompanies should be training and explaining the rules of social engagement to their employees before sending them out to become brand ambassadors on social networks.
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Build Social Relationships With Influencer Marketing [Infographic]Verónica JarskiWant to acquire new customers without breaking your budget? Consider influencer marketing. Here's what you need to know.
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How to Nurture the Five Stages of Customer AdvocacyStephan HovnanianCustomer advocacy programs are hot right now. And why shouldn't they be? Customers have the ability to be hyper-connected to the brands they love, and they are gaining more influence ...
Brand Ambassadors: Podcasts containing in-depth interviews with smart marketers from all walks of life.
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Zealous Campaigning for Zero Cancer: Colony Brown of ZERO on Marketing Smarts [Podcast]by Kerry O'Shea GorgoneThe VP of Marketing & Communications for ZERO - The End of Prostate Cancer discusses nonprofit marketing and explains how ZERO's community of champions (ZERO's Heroes) has helped those affected by the illness and drummed up support for research.
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The 300th Episode of Marketing Smarts: Inaugural Guest Lou Imbriano Returns [Podcast]by Kerry O'Shea GorgoneMarketing Smarts celebrates a major milestone: the 300th episode of the show! To mark the occasion, we bring back our very first guest, Lou Imbriano—strategist, author, and former vice-president and CMO of the New England Patriots.
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True Influence Isn't About Follower Counts: Adobe's Joe Martin and Mark Boothe on Marketing Smarts [Podcast]by Kerry O'Shea GorgoneJoe Martin and Mark Booth of Adobe talk about how Adobe effectively uses influencer marketing to dramatically increase the company's reach during (and long after) its annual flagship event, Adobe Summit in Las Vegas.
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How to Triumph Over Trolls and Misinformation: Janice Person of Monsanto on Marketing Smarts [Podcast]by Kerry O'Shea GorgoneJanice Person, online engagement director at Monsanto, shares how blogger outreach and community engagement help the B2B company to overcome negative brand sentiment, misinformation, and outright trolling.
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Your Customer Service Needs Some Serious Help: 'Hug Your Haters' Author Jay Baer on Marketing Smarts [Podcast]by Kerry O'Shea GorgoneFully 80% of companies say they deliver outstanding customer service, but only 8% of their customers agree. Hug Your Haters author Jay Baer shares the secret to winning customer loyalty and turning haters into brand advocates.
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Insights From Ford Motor Company on Influencer Marketing, Content & More: J T. Ramsay on Marketing Smarts [Podcast]by Kerry O'Shea GorgoneFord Motor Company's digital media manager, J T. Ramsay, discusses Ford's influencer outreach, brand ambassador program, content marketing, and more.
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Why Brand Communities Are the Future of Marketing: Jordan Kretchmer of Livefyre on Marketing Smarts [Podcast]by Kerry O'Shea GorgoneJordan Kretchmer, founder and CEO of Livefyre, discusses research on social media trends and Forrester Research's prediction that brand communities will take on greater importance in 2015.
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Innovation in Marketing: Ford's Angie Kozleski Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneFord Motor Company's global marketing and digital communications manager, Angie Kozleski, discusses Ford's approach to influence marketing, blogger outreach, event marketing, and social media.
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Turn Customers Into Zombie Loyalists: Peter Shankman Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneAuthor and entrepreneur Peter Shankman discusses his book, Zombie Loyalists, and the surprisingly simple approach that turns customers into loyal, passionate brand advocates.
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The Future of Enterprise Marketing: Sysomos SVP Amber Naslund Talks to Marketing Smarts [Podcast]by Kerry O'Shea GorgoneSysomos SVP of Marketing Amber Naslund shares insights about enterprise marketing, the importance of corporate culture, cultivating brand advocates, and more.
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How-to Articles
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