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Net Promoter: How-to articles covering the latest marketing tactics, tips, and strategies.
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Three Customer Feedback Myths That Deserve BustingCaleb ElstonToday's survey tools allow marketers to add more flourishes than ever to customer feedback surveys. But, it turns out, less is more when asking customers for input. See which top ...
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10-Step B2B Customer Satisfaction Survey Pre-Survey ChecklistJohn ColdwellThe better you plan your B2B customer satisfaction survey, the more you'll get out of it. Done properly, the survey should be a significant source of additional revenue rather than ...
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How to Drive Conversion Rate by Understanding Visitor Intent: Article 3 of 4Sean EllisUnderstanding visitor intent is at the heart of conversion rate optimization. How do you effectively harvest intent-related information from the Internet?
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Case Study: How MyFax Upped Customer Engagement, Achieved a 79% NetPromoter ScoreNettie HartsockInternt fax service provider MyFax wanted to tap into the power of word-of-mouth referrals by improving the customer experience and maintaining highly personalized customer interactions. But as an online company, ...
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The State of Customer Focus Around the World: 2007 in ReviewJeanne BlissThe Net Promoter concept and idea has taken hold the world over. The simplicity of one "ultimate" question is compelling. And it gives CEOs something to easily grasp and point ...
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Five Steps: How to Mine for Net Promoter Gold by Listening Hard to DetractorsJeanne BlissIf you are adopting Net Promoter as part of your survey/metrics approach, there's a rich part of the findings that many who are implementing this approach don't consider: learning from ...
- Turning Customers Into Your Sales and Marketing DepartmentJim Lenskold
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How Voice of the Customer Got Its Groove Back (and How to Stay in Tune)Promise PhelonRemember back in the '90s, when voice of the customer (VOC) was all the rage? It was a process discipline, a way for companies to gather customer insight to drive ...
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Meeting the CEO's Mandates: Tuning Up Your Customer Reference Program (Part 3 of 3)Kathleen McBrideMany organizations have had customer reference programs in place for years, but not until recently have those programs begun to capture the executive attention they deserve.
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Turning Customers Into Your Sales and Marketing DepartmentJim LenskoldOne of the most exciting and promising developments in marketing is the emergence of something called Net Promoters. First described two years ago in Harvard Business Review, Net Promoters is ...
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How-to Articles
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- Turn Content Syndication Into a Lead- and Revenue-Generating ... by Keith Turco
- For Marketers, AI Has Changed the Game: Be Positionless or Be ... by Pini Yakuel