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by Jill Griffin
April 19, 2007 was a red-letter loyalty day. I got to stand with my fellow board members and close the trading session at the New York Stock Exchange. Luby's, Inc. (LUB) celebrated 25 years as a public traded company, with a closing stock price of $10.13 for the day. This ...
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by Shelley Ryan
The funniest thing happened today. Well, maybe more embarrassing and goofy than funny. I write email messages to 4,000 of our Premium Plus members each week to announce our upcoming virtual seminars, and this time I screwed up the subject line. It brought an unexpected
Despite my rather cryptic subject ...
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by Matthew Grant
How's this for a story? At the beginning of the the U.S. -- along with a lot of the "developed" world -- was in a recession. Then, thanks to some technological revolutions involving personal computers, cellphones, and something called "the Web," things really heated
Seen as key to differentiation, people ...
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by Laurel Delaney
It all happens It's a glimpse of the future. What do you
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by Jim Kukral
Just another example of how not to treat a customer in today's connected world, or put your brand in peril. Jackie & Ben do a wonderful job outlining the series of that lead up to a horrible public relations nightmare for buys digital camera, gets box home, nothing in box. ...
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by Allen Weiss
I just received an email touting a download of some research that purported to give me proven strategies for success. Here's an interesting Can any strategy be proven to be
Sure, you can set up a strategy and see if it succeeds or not. But could you gather data from ...
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by Andrea Learned
Let's say you are searching for an appropriate cause that your brand can passionately and authentically support (i.e. it needs to be a fit with what you already stand for). The cause should also be one with which your women's market will identify. What is the first thing that comes ...
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by Mack Collier
Over the weekend I listened (once again) to a podcast that Ben McConnell and Jackie Huba with Maker's Mark CEO Bill Samuels, Jr. In the episode, Samuels gives the fascinating account of what the distillery's marketing mindset was, which they dubbed "marketing without
This philosophy was grounded in the idea ...
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by Ted Mininni
The New York Times ran a great story recently, titled Marketers Struggle to Get Folks to Stay Put for the . Apparently, the major TV networks are experimenting with ways to keep the viewing public in their seats, rather than dashing off during the commercials to head for the fridge ...
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by Paul Williams
We marketers are problem solvers. Our role is to support companies, clients, and customers by solving their business problems. We're asked to help drive sales, increase traffic and build
These challenges, and others, are solved through our ability to combine ideas in new and meaningful ways. That's
Creativity is sparked ...
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by Paul Barsch
Sign twirlers, also known as human ," are everywhere as I drive down a busy boulevard in my hometown of San . Some twirlers are dressed in bright colors, some are actively twirling their signs–while others look like they could care less. Is sign twirling an effective form of
Sign ...
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by Jennifer Natsu
A nonprofit health-plan provider serving lower-income San Francisco residents was designed for and by the residents it served. The health plan said it took "pride in speaking the language" of its local residents—but the community has large Hispanic, Vietnamese and Chinese populations, as well as other ethnic groups.
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by Jeanne Bliss
Seems the movie theatres have decided that it's best to have the foxes watching the hen house. In an interesting move, Regal Cinemas has decided to build customer loyalty by giving their best customers devices to tattle on fellow movie
Here we see the idea in all its . It ...
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by Cam Beck
There are few things that irk me more than when people misrepresent or otherwise unjustly disparage the quality of the people serving in uniform. MSNBC recently published an that typifies this a form of subtle disrespect, even if it was written in good
Apparently, in business, former members of the ...
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by Nedra Kline Weinreich
A few times recently I've felt that brief wave of sadness and longing in the pit of my stomach that signals a nostalgic episode. Something will trip a bunch of connected neurons and suddenly I'll be transported back in time, feeling for a split second like my
Nostalgia can be ...
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by Ted Mininni
Every major brand is grappling with the issue of intellectual piracy. While infringements on property rights are a problem around the globe, the Chinese are especially guilty of rampantly "borrowing" ideas or adapting successful product and entertainment ideas, making them their own without much
The U.S. Government, tired of China's ...
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by BL Ochman
How often do you allow yourself to go unwired is the question of the day at Jeff blog. Interesting question
I just spent the weekend unwired, and it was great. It's something I rarely ever do, if only because the email pile-up is too awful to contemplate on a regular ...
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by Toby Bloomberg
Here is your challenge. Create a process that involves millions of people worldwide. Then to make things extra interesting throw in a dash of global politics for good measure. What would you
For the Health and Human Services Department the challenge was to involve multiple stakeholders in the conversation about ...
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by Laurel Delaney
Last week I gave a talk on Surviving in the Global and one of my keynote slides really resonated with the audience. It was a question I posed to the What does your global sphere look
And what I mean by that -- which I explained at great length to ...
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by Lewis Green
This is a story about building relationships online through blogging and how connecting and sharing is about the art of marketing. For this post, we will leave science aside, except for the technology required to
Over Memorial Day weekend, a group of us met in NYC to honor and her ...
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by Andrea Learned
I know. You are all sick of hearing how wonderful is, but bear with me. Randall Stross wrote a great in yesterday's New York Times and I want to emphasize a few of his points, especially from the marketing First - Just read the title of the article for a ...
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by Elaine Fogel
Issuing media releases without Web site back-up is like a eunuch advertising his sexual prowess. There ain't nothing there to back up the marketing
In the weekend edition of my local daily, I read a half-page article on a theater's new 2007-08 lineup. (The paper happens to be the theater's ...
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by Cam Beck
I love my children's pediatrician. He's great not only with the kids, but also with the parents. Although he's got to be under enormous pressure, he never makes direct conversations feel
He appears to be genuinely glad to answer any and all questions the parents have, and he doesn't make ...
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by Andrea Learned
Quick. If you had to come up with the way quote unquote singles were depicted in ad campaigns, would you singles are in their early 20s, city-livers, hip dressers, thin, concerned with their hair and wearing the latest clothing styles, all the while working serious careers - but also hanging ...
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by Stephen Denny
We can talk ourselves into almost anything. What constitutes a "need" at any given point of time falls anywhere on the axis that runs from "passing fancy" to "temporary insanity," depending on the size and shape of the object of your
Let's forget for the moment about the Masters of ...
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A nonprofit health-plan provider serving lower-income San Francisco residents was designed for and by the residents it served. The health plan said it took "pride in speaking the language" of its local residents—but the community has large Hispanic, Vietnamese and Chinese populations, as well as other ethnic groups. more
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