I was getting some errors on the MarketingProfs content management system yesterday. So I did what any proper technophobe would do–I sent up a panicked flair to our patient and attentive Chief Technology Officer, Aaron Lorentz. As always, Aaron resolved the problem. But this time he did something a little ... more

I'm one of those anal marketers who loves receiving direct mail each day. I review the contents as if I were giving them a marketing grade. (Must be the former teacher in So far this week, I received a personalized letter from a local couple advertising their real estate services. ... more

The Web brand is useful, clear, simple, interactive, and most importantly, "Google has knocked Microsoft off the top spot and been named the most powerful global brand of 2007," Gemma Simpson wrote for Silicon.com in April 2007. "It's the second year in a row a tech brand has beaten household ... more

New research by Cone shows that yes, consumers are paying attention to social and environmental responsibility to a much greater extent these days -- and that they appreciate learning about it via ad campaigns. In the ecent MediaPost on the findings, Sarah Mahoney "In its survey, of respondents say that ... more

What is it going to take to make the contamination of our pet and human food supply the number one story in America? A pile of dead babies who drank melamine-contaminated baby Where are the ads from Kraft, General Mills, McDonald's, and other huge manufacturers and sellers of foods that ... more

There are several ways to read that question. To clarify, I speak of your local Chamber of Commerce. I know. They don't seem huggable. But think of a virtual action that says, "I like you, and I want to thank you for all you do." So what would that look ... more

Two keys to transparent marketing (which is the main concept in my book, Don't Think ) are narrowing your focus and getting to know your customer community intimately. I tend to assume that this is a lot easier for businesses to follow through on than it might be for larger ... more

Most working journalists have to deal with hundreds, if not thousands, of press releases that cross the transom every year. That's more than they're going to read, of course. And of the ones they "read," all but a few are destined to receive a half-hearted skimming, followed by a click ... more

When last week I uploaded a endorsing the importance social media, David pointed out - tongue in cheek - that someone had forgotten to send me the memo that Web 2.0 was going down the drain. With this post on Daily , I'd like to broaden the debate and get ... more

Sunday, April 22nd was Earth Day. Time for companies to take stock of what can be done and to applaud what's already being done This year's Fortune 500 Ranking of America's largest corporations has been published. What I focused on is the "Most Admired Companies of Fortune's survey was conducted ... more

It's and you've leisurely rolled in the office, with your coffee in hand. Suddenly your boss pokes her head in your office and says, "Charlie called in sick today and he's supposed to give a customer presentation this morning in the briefing center. Can you cover it?" Are you ready ... more

More than 25 percent of critical data in Fortune 1,000 companies is poor quality because organizations have little experience in managing content. Gartner believes that very few organizations are making progress towards professionally managing their most important data. Research Vice-President Andreas Bitterer said that "dirty data" is often overlooked as ... more

I flew to Dallas this past week, and man, are my arms tired. Well, actually American flew me there and back. Just wanted to tell a bad So anyway, there I am in St. Louis on a layover, and I started thinking about how much I love people watching, and ... more

One of the truths about how women buy involves the "inside scoop" factor. All things being equal experience), the smaller the perceived "club" of existing buyers, the hipper the brand will seem and the more those in-the-know will want to tell Yeah - that's women are attracted to the idea ... more

I had to buy new tires for my Subaru last year, and one of the biggest things on my mind where will the old ones end up? And, here along the Vermont side of Lake Champlain, we recently had much about a possible tire-burning plant just across from us in ... more

It's not a typo. For the last nine years, I've been engulfed in permission-based marketing and I've finally come to the conclusion that it's more about a relationship -- not necessarily trying to From a technology standpoint, Customer Relationship Management is still fitting. However, I believe it's no longer appropriate ... more

Let's face American car manufacturers are in a major funk, and have been for some time. Cadillac, though, has been a bright spot. Talk about an iconic American brand that had been dying a slow, dignified death for the past few decades... only to make a dramatic U-turn at the ... more

I read Joe Sharkey's New York about American Airlines new women-specific web yesterday, rolled my eyes at all of the obvious blunders on said site, and put it on my "to blog about" list. As a "female business traveler" myself, this is one topic that merits a little further "Pink ... more

It might surprise you to know that, of all the workers in the world, hairdressers are the happiest. Hairdressers are happier than lawyers, doctors, accountants -- and marketers. "How come?" you ask. "What do they know that I I don't cut hair for a living, but I have been getting ... more

From of the 1980s to , Second and Daily almost 30 years later, people have created valued relationships online. When blogs entered the virtual scene they provided an opportunity for anyone with an internet connection to build their own Ann Handley, the fearless leader of Daily , makes it seem ... more

Dylan was The times they are a changin'... And he was prophetic, too, at least as relates to marketing. What was true then is also true There have never been more tools in the Marketer's tool shed for finding and keeping Today's techniques and tools make it easier than ever ... more

How many times have we seen a company do this? They start blogging, and their initial efforts are less than spectacular. We forget that many of us had the same hiccups when we started our own blogs. It takes time and quite a bit of trial and error to run ... more

Exporting offers all sorts of advantages, from increasing sales and profits to creating jobs and fostering wealth. But there are other ways in which exports help our For example, global economies of scale and competition lowers prices for consumers, increases the variety of goods and services available, and gives the ... more

Simplicity is highly overrated, according to Donald , a design thinker I very much "I'm a champion of elegance, simplicity, and ease of use," Norman writes. "But, as a business person, I also know that companies have to make money, which means they have to deliver the products that their ... more

If, as good info-gathering marketers, we were to evaluate another brand's marketing efforts solely on their big-picture imagery in glossy magazines, we'd probably miss the point -- for luxury brands (and on down the line, I'd A new study by Echelon Marketing found, among other things, that of luxury goods ... more