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- Right now, your customers are writing about your products on blogs and reediting your commercials on YouTube. They're defining you on Wikipedia and ganging up on you on social networking sites like Facebook. These are all elements of a social phenomenon – the groundswell – that has created a permanent, ... more
- For years, classic brand strategy has always been about the creation of a single message that can be used with all of your constituents; investors, employees, senior management and customers about who you are and what value your company provides. Brand managers tend to write it up and paste it ... more
- A recent BusinessWeek , 'Hey, Starbucks, How About Coffee Cubes?' had me saying "Finally!" About a month ago, java giant Starbucks launched its new web site just so that its customers could make suggestions, discuss ideas, vote on ideas others submit, and otherwise, put their 2 cents in. The site ... more
- No business that strategizes around making people happy by giving them a voice and a sense that they have a stake in your business will experience less wealth. In the simplest sense we are talking about building relationships and communities around our business and the products and services we Here's ... more
- In this Marketing Over Coffee we discuss what the email blacklists are and how to deal with them, and the growth of sponsored email blasts..... all that and more in this Marketing Over Coffee, a weekly audio program sponsored by MarketingProfs that covers classic marketing tactics and what's new on ... more
- Lifehacker editor Gina Trapani ignited a bit of a firestorm over the weekend when she that she was launching a wiki to blacklist PR firms that send her "irrelevant and unsolicited"' pitches. Some PR bloggers then fired back that maybe it was bloggers that should be Geoff Livingston blogged "I ... more
- As marketers we often struggle with getting customers to pay attention to our marketing messages, much less remember them. A specialized learning technique–the spacing "–is helping people all across the world assimilate more languages, facts, and retain gobs of information. Is this learning technique applicable to improving the efficacy of ... more
- Getting comments on a blog post is one of the most positive outcomes you can experience as a blogger. Comments are rewarding on so many levels. Think about it, your readers Moved to action by what you Giving you feedback, either to improve your idea or validate Interested and Reaching ... more
- I once had a co-worker recount the tale of her junior account position at a 4A's agency. Her account was for a well known brand of– well–tampons. Evidently, the team brainstorming sessions (comprised largely of men), yielded many unfortunate and hysterical marketing and product development ideas .... most of which ... more
- The cost savings of outsourcing low-level work overseas to countries like India, China, and the Philippines can look pretty attractive. But it's The lack of language skills among the outsourced employees can lead to misunderstandings, lost credibility, customer service complaints and missed I learned this first-hand. I tried outsourcing some ... more
- Last week, my friend and colleague Susanne Sicilian sent an email highlighting the 5 Reasons Your Boss Needs to Send You to . Among the One-on-one time with our speakers, exclusive (and free) research, "Usability Labs" on your Web Site, Email campaigns, and Social Media efforts that essentially amounts to ... more
- In this Marketing Over Coffee we discuss 3 things to make your News Releases more effective, what to consider when adding "new media", and sales vs. marketing..... all that and more in this Marketing Over Coffee, a weekly audio program sponsored by MarketingProfs that covers classic marketing tactics and what's ... more
- When marketers design a marketing campaign .... we typically design them for "rational" buyers. But do buyers act rational? And what about When we make decisions we think we're in control and making rational choices. But are Dan Ariely a faculty member at MIT's Sloan School of Management and member ... more
- I am frustrated and I can't be the only one. I've written about this topic before and it isn't improving. Either companies should bring their call center staff back to North America or develop better protocols to handle North American I recently discovered that I must add a state tax ... more
- Over the past few years marketers have been working on tracking conversations about their brands on the Web. (You are tracking and listening, aren't you?) But once you have that in place, then Strategies for understanding and dealing with the flow of all these conversations are the natural next step. ... more
- In this Marketing Over Coffee we discuss buying lists, Google Audio Ads, the fishbowl and applying Marketing 2.0 strategies to local markets..... all that and more in this Marketing Over Coffee, a weekly audio program sponsored by MarketingProfs that covers classic marketing tactics and what's new on the technology Direct ... more
- A short, interesting piqued my interest in Packaging World recently. The "Braille 'signed' on sleeved bottles" simply discloses how Italian milk producer Milk Depot, based in Brescia, Italy, has added expiration dates on its packaging in Braille. While this may not seem like much to some, the addition of Braille ... more