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  • by Sonny Gill
    Going the extra mile is seemingly missing in today's business world; from a company's customer support, team meetings, campaigns, and even client calls. We've seen examples where companies have taken that extra step to help their customers, thus creating a resounding positive word-of-mouth around that brand. So, why don't more ... more
  • by Paul Barsch
    Blame for the global financial crisis has been cast upon government leaders, bankers, home owners, and quantitative analysts. In fact, mathematical models and formulas such as Black , Gaussian , and have received particular attention as culprits in this financial And while these financial models had flaws, a more egregious ... more
  • by Ted Mininni
    Smaller, lighter packaging generally raises red flags with consumers. It usually signals they're getting less product for their money... instead of the steady, insidious price hikes which also cause consternation in a down economy. But I'm here to tell you that this isn't necessarily Some manufacturers have steadily worked to ... more
  • by Paul Dunay
    So I was reading Malcolm Gladwell's latest book The the other night and he goes into a discussion about violinists and on how long it takes them to become a master at their craft. So without spoiling the book for you .... the bottom line was .... it takes 10,000 ... more
  • by Paul Chaney
    Everyone is about bold . However, many are focusing on what I believe to be of lesser importance, the execution -- the "widget" that sits in the upper left-hand corner of the browser with links that point to places where Skittles has a Flickr, YouTube, Wikipedia, Facebook, While the this ... more
  • by Paul Dunay
    No matter how you look at things these days marketers are becoming more like publishers than ever before. And their tactics are shifting from more Outbound Marketing like email and direct mail to more Inbound using SEO, Blogging and Social So the game is changing right before our eyes! If ... more
  • by Harry Joiner
    OMAHA, NE - Well, it's Warren Buffett's annual letter to of Berkshire Hathaway. While you can read for Mr. Buffett's sober predictions of the economy being "in shambles throughout 2009 - and, for that matter, probably well beyond," job seekers can learn something about how to create real value for ... more
  • by Ted Mininni
    A perfect storm has converged on the bottled water business. I've been watching this unfold for some time now, and a recent Business Week article dubbed, Bottled Waters Lose Their , confirms recent Why have bottled water sales that rose so meteorically, fizzled out? That perfect bad press about bottled ... more
  • by Valeria Maltoni
    It was the best of times, it was the worst of times. These are the lines that actor Greg Kinnear uses in the movie Flash of in his court case brought against Ford to receive credit for his invention of the intermittent As the components of his invention existed prior ... more
  • by Allen Weiss
    Once upon a time I wrote a weekly column for an online technology magazine. When new Internet technologies and web sites emerged, I was tasked with predicting their Whenever I said something would take long to adopt (like e-books, for example), I got tons of hate email saying a) I ... more
  • by Paul Barsch
    As the United States Air Force (USAF) seeks to maintain competitive advantage in the skies, it has rolled out a technological marvel–the F-22 . Indeed, the F-22 takes advantage of the latest in technology to help its pilot's process battlefield information quickly and make decisions faster. What does this advanced ... more
  • by Lewis Green
    Okay. Now that I have your attention, let me rephrase the title Why all strategies and tactics fail to maximize results in yesterday's and today's marketing environments. It's about the corporate culture and until that is fixed, marketing, sales and customer service will fail to communicate and connect with most ... more
  • by Andrea Learned
    The professional golf circuit is desperately seeking sponsors, and that is no surprise in this economy. Still, hidden in the profile of that industry's core consumer, there may be a helpful clue. Consider what Carl Prine wrote in a recent Pittsburgh The typical follower of both the male and female ... more
  • by Toby Bloomberg
    Social media is changing many aspects of business from how we talk to our customers to how we listen to the people who make our livelihoods possible. Over that past several years, social media marketing has been elevated to a degree of credibility within public relations, marketing communications and customer ... more
  • by Elaine Fogel
    Microsoft has a myopic view of the world. If I personalized the company as a human being, I'd say is self-centered. If it were a child, I'd assume it is an child, unwilling to share toys with others. In fact, I think Microsoft needs some parental I am one of ... more
  • by Jay Baer
    I'm sure you've heard the maxim that it costs a lot more to get a new customer than it does to retain an existing customer. It makes perfect sense, right? So why is it that we spend so much time and money in violation of that At the recent Email ... more
  • by David Reich
    As newspapers continue their struggle to cling to life, might they turn to philanthropic sources for much-needed capital? I've been for a while, probably with misplaced optimism, about the future of newspapers, but this might be a A recent article in Online Journalism tells how newspapers and local broadcasters may ... more
  • by Ted Mininni
    According to findings by the CMO Council, as reported in a recent article, CMOs "don't know how to use customer input to improve operations, products and processes." The study, "Giving Customer Voice More Volume" was based on a survey with about 500 senior marketer respondents from major Here's how the ... more
  • by Allen Weiss
    One of the benefits of being a tenured academic is the sabbatical. This is time when you get to do what you like, and get paid for it. Most academics take the time to think and write, retool for new research projects or teach at other universities. In 2000, I ... more
  • by Paul Chaney
    I recently had my Twitter influence by and the results said it was apparent but I admit being put off at first. I mean, it sounded "clinical," like a doctor had just taken my pulse and told the family, "It's apparent, but low," as in, "We don't expect him to ... more
  • by Gwyneth Dwyer
    You're redesigning your website. Fabulous! Who's taking care of the Yes, yes, of course, you need more intuitive navigation, and your design is tired and needs a facelift, but what about your content? In too many web redesigns, planning for content comes last, when it should come Users visit websites ... more
  • by Dana VanDenHeuvel
    "Won't this content that we're publishing be giving away too much to our or "Our customers are going to take this great information that we're publishing and use it to shop our Are two very common objections that I often hear when introducing an organization to Thought Leadership Marketing. They ... more
  • by Valeria Maltoni
    You probably receive your fair share of pitches from vendors at work. Nothing wrong with pitches. A well-crafted pitch is brief, polite, and written taking the seat of the person who is going to read it. It should really answer the question "so what?" better than anything else you do. ... more
  • by Stephen Denny
    The Academy of Motion Picture Arts and Sciences chooses the Oscar for the "Best Picture" each year based on a host of subjective criteria, including (I'm guessing) the quality of cinematography, the brilliance of the screenplay, and ethereal performances delivered by outstanding actors. Great stories beautifully told get Oscar This ... more
  • by Andrea Learned
    If you are like me, it can get incredibly overwhelming to keep up with business books. So many publish in any given year (well, before the economy hit the skids, at least), how can you really know which ones are worth the time And yet - the knowledge nuggets and ... more

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