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- Social marketing gives us that giddy combination of exciting and terrifying. Makes your heart thump. Some people think that email marketing by comparison is old-school and boring. I say there is nothing sexier than the high revenue and ROI from the email No need to take sides, my friends. Email ... more
- If you have never seen this web page - you should! With legions of Twitter-ers on staff - 432 to be exact - Zappos make customer service easy, decentralized, and inexpensive. But that begs the question - what impact will Twitter have on today's customer contact History would tell us ... more
- How important is social media monitoring to your company? Do you feel your company is adequately measuring its social media campaigns? What are the biggest hurdles to this type of These are some of the survey questions we hope you'll help us answer as part of an upcoming special report ... more
- Breaking the Curse of the Corporate Perfectionist I knew I would struggle when I started blogging a few years ago. I blame my years of journalism work. Sentences had to be carefully crafted, and words chosen carefully. My first editor at BusinessWeek told me, "Magazine real estate is precious. Use ... more
- Since I'm fairly new on Twitter and still trying to sort it , an article in the current issue of Advertising Age caught my eye. "Michelob joins keg party at Twitter, but will its tweets draw heat?" asks the headline, while the subhead makes reference to the age-verification problems that ... more
- In this Marketing Over Coffee we discuss Google, Social Signals and Confirmed Opt-in..... all that and more in this Marketing Over Coffee, a weekly audio program sponsored by MarketingProfs that covers classic marketing tactics and what's new on the technology Direct Link to Show length SMX - Twitter & social ... more
- Most of the data that is standard in email marketing reporting is of little value to executives. Very few executives give a hoot about opens and clicks. In fact, very few marketers even look at their email system reports I can't make this stuff !). Precisely because they aren't helpful ... more
- I just returned from The Twitter , held in Mountain View, CA, last week. BTW, despite indications to the contrary, it was the first Twitter for business conference. (Not exactly the same focus as , but business-centric The main takeaway for me is that Twitter IS a tool businesses should ... more
- Marketing executives should have a pulse on shifting consumer preferences, macro-economic conditions and emerging competitors. However, in forecasting the financial crisis of 2008 and beyond, most marketers (and economists for that matter) failed to accurately "call" the collapse, even though signs of catastrophe were Does marketing have a leadership role ... more
- As the principal of a design firm with package design as a core competency, these are exciting times. We are seeing greater sustainable packaging innovations and they're coming at a faster clip these days. I recently blogged about SunChips new biodegradable . Now, on the heels of the recent SunChips ... more
- As the principal of a design firm with package design as a core competency, these are exciting times. We are seeing greater sustainable packaging innovations and they're coming at a faster clip these days. I recently blogged about SunChips new biodegradable . Now, on the heels of the recent SunChips ... more
- As the principal of a design firm with package design as a core competency, these are exciting times. We are seeing greater sustainable packaging innovations and they're coming at a faster clip these days. I recently blogged about SunChips new biodegradable . Now, on the heels of the recent SunChips ... more
- Throughout the last 24 hours, word has spread quickly that the New York appointed Jennifer Preston as the news organization's first Social Media Editor. As usual, the reaction to a positive and courageous first step forward into social media by a large corporation Reasonably My personal opinion is that the ... more
- This post was composed in collaboration with Mike . - The production and distribution of informative content has been part of marketing for a long time, particularly in the B2B space. Today, however, every aspect of content-based marketing is undergoing a radical Broadly speaking, this transformation has content moving Promotional ... more
- When it comes to innovation we often get hung-up on creating something completely new. While this approach is usually the most exciting, it isn't the only way to launch an incredibly successful product or brand. In other words, innovation doesn't have to come from invention. It can also come from ... more
- It all started with niche companies like Seventh Generation and Method. A move to clean up the cleaners, as it were. To take the toxic chemicals out of cleaning products and replace them with natural surfactants that would do the job. Those entrepreneurial companies, and others, pioneered environmentally responsible cleaning ... more
- By Deborah There are three "R" words–retention, repurchase and referral–that can help your company survive and thrive during the "R" word that's plaguing our economy, the recession. As costs are chopped and expenses shrunk, companies must understand more than ever the importance of customer loyalty, word-of-mouth and the profitability associated ... more
- By Lou I recently entered the world of weekend-fishing warriors during a side ethnographic project. The business parallel between the strategy behind the fisherman's lure selection and an organizations approach to effectively initiate change became immediately evident. My intrigue hovered around the success factor of each situation, catching a fish ... more