Question

Topic: Customer Behavior

What Pictures To Use For Customer Centricity Campaign On Behaviour

Posted by vasudev_kamath on 3/25/2017 at 3:12 PM ET 250 Points
Can you suggest what pictures can be used as teasers as a precursor to announce launch of customer centricity campaign for internal employees. The campaign focuses on being on time for meetings, integrity, putting yourself in customer shoes, civility, honesty, punctuality, stop undermining colleagues in front of customers.

Thanks
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RESPONSES

  • Posted by Jay Hamilton-Roth on 3/26/2017 at 9:04 PM Accepted
    For a moment, ignore the teaser. Focus on the campaign itself. Why is there a need for such a campaign? Is there a company-wide problem that's causing problems with clients – or is this a problem with a few people within your company? Is there a way you propose to measure where you are now and where you want to get to? Why should your employees care about this issue - other than the fact that management told them to care?
  • Posted by Shelley Ryan on 4/10/2017 at 5:58 PM Moderator
    Hi Everyone,

    I am closing this question since there hasn't been much recent activity.

    Thanks for participating!

    Shelley
    MarketingProfs
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