I had to go to the mall today to run an errand. Now, as a normal citizen of the world, it seems that all that's required is that I show up clean and don't forget to pay. But, no. Ask any woman, when you walk into any "fashion" store -- you get assessed.
Shoes, hmm. Bag, how much might she spend? Hair, makeup .... another indication of how lucky (or unlucky) the salesperson who "got" you is. I am not kidding!
Now, frequently I don't worry about the review, and throw on my jeans and trek to the mall and get in and get out. These are the times when shopping is most interesting .... because it's almost like I'm invisible or have something strange growing out of my head. NO ONE approaches me.
But when I'm duded up, as I was today, people appear out of the woodwork to ask what I need, what I'm there to buy and how they might help me buy it. Why is there a connection between being put together and being treated well in retail?
For me, THIS is a true litmus test of the service orientation of the company and staff!
Now don't make me feel bad and tell me I'm the only one this happens to!
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