Contributed by Laura Apel
- Three Steps to Personalizing the Overall Customer Experience
Your company may have its messaging content and tone perfected, but that counts for nothing if you're messaging customers at ...
About the Contributor
Laura Apel
Laura Apel is the senior vice-president of marketing at Mitto, an omnichannel messaging solutions company. She has a background in journalism, and she has been in the CPaaS industry for 6+ years.
LinkedIn: Laura Apel
