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  • B2B Marketers Struggle With Changing Roles

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    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Even while more and more consumers are using social media to help them make purchasing decisions, most B2B marketers are not using social networking and digital marketing tools to reach their audiences, according to a study that examines marketing's evolving role in the enterprise.

  • Small Biz Confidence Improving, Owners Going Social

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    CONTENT TYPE: Chart | TOPIC: None

    America's small businesses are becoming more optimistic about the economy: The Discover Small Business Watch, a monthly index on the pulse of small business owners, increased to 85.1 in April 2010, up 9.4 points from March and back to levels registered at the start of the year, Discover reported.

  • Twitter Catches Up With Facebook in Awareness

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    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    The number of US consumers who say they are aware of Twitter has surged to 87% in 2010, up from 26% a year earlier; but despite that near-ubiquitous awareness, just 7% of the population—approximately 17 million Americans—use Twitter, according to a survey from Edison Research and Arbitron.

  • Business Tech Buyers Up Social Media Use

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    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Technology buyers are aggressively adopting social technologies to help them make business decisions—most often using new social channels to complement traditional decision-making approaches and information sources, according to a survey from Forrester.

  • 'Facebook' Top Search Term in March

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    CONTENT TYPE: Chart | TOPIC: None

    "Facebook" was the top search term in the US across three major search engines—Google, Yahoo, and Bing—in the four weeks ended March 27, 2010, according to Experian Hitwise.

  • Business Leaders Embracing Social Media

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    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Social media is here to stay: Though many business leaders say social media is somewhat "over-hyped," 63% disagree with the idea that it's a marketing fad and over 80% say social media tools can provide a valuable way to monitor and engage with customers, according to a survey from SmartBrief.

  • Social Shopping: Group Buying Sites Surge

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    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    A recent flurry of investor activity in group buying websites has helped to spur growth in the nascent category: Visits to social commerce and group buying sites for the week ended April 17, 2010 were 72 times greater than the equivalent week a year earlier, according to Experian's Hitwise Intelligence.

  • Online Shoppers Value Reviews, Ratings, Search

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    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Online research is central to consumer shopping behavior: 50% of online shoppers say they conduct research online for at least one-half of their purchases, and 64% consistently read online reviews prior to making product purchase decisions, according to an e-tailing group and PowerReviews study slated for release in early May.

  • Blending Social Media, Ads: ROI Alchemy

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    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Homepage ads on Facebook that have social media context—that is, they include the names of users' friends who are already fans of the brand—are 4.0 times more likely than those that don't to increase purchase intent of a product or brand, twice as likely to increase awareness, and 1.6 times as likely to increase recall, according to a study conducted jointly by Nielsen and Facebook.

  • If My Dentist Understands Email Marketing, So Can You!

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    CONTENT TYPE: Article | TOPIC: None

    Foothill Dental gets it. It's not "doing social media" in the way we think of it. Foothill Dental does not have a Twitter account or Facebook fan page. It doesn't blog or answer questions on LinkedIn. It doesn't use Gowalla or Foursquare. Foothill Dental leverages the awesome power of email marketing. Here's how.

  • Google Caffeine: Real Impact or Just Hype?

    Article

    CONTENT TYPE: Article | TOPIC: None

    Will Google's latest search-engine algorithm update, dubbed "Caffeine," change search as we know it, or is it simply a minor update?

  • Facebook Users Promote Fan Page Brands

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    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Brands that market their products using Facebook may have a distinct advantage over their competitors: 41% of Facebook users say the primary reason they join a fan page is to let friends know what products they support, and 68% say a positive referral from a Facebook friend makes them more likely to buy a specific product or visit a certain retailer, according to a survey from Morpace.

  • Social Media Important, Not Always Profitable

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    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Though most company decision-makers view social media as essential to their business, most also say they have not made money from it: 54.2% of marketers and business professionals surveyed say social media is "innovative and invaluable to their business," but 64.5% say their companies have not increased revenue or profited from using social media, according to a survey from R2integrated.

  • 13 'Old-School' Marketing Techniques That Take Your Facebook Fan Page From Wimpy to Wow

    Article

    CONTENT TYPE: Article | TOPIC: Social Media Marketing

    Once you have your page set up, how do you maximize your fan base and get the most out of your page? Some social-media gurus think that "old-school" marketing techniques have gone the way of the dinosaur and won't work on Facebook or other similar platforms. I disagree.

  • Put Your Brand to Work: Build an Architecture for Engagement

    Article

    CONTENT TYPE: Article | TOPIC: Social Media Marketing

    You've done your homework and designed a strategic brand program. You've found insight through research, learned what makes your constituents tick, established a strong brand foundation, developed a framework for messages, and evolved a system for visual expression—all necessary to help your organization realize its goals and vision. Now it's time to build.

  • Six Proven Ways to Leverage the Power of Your Customer Network

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    CONTENT TYPE: Article | TOPIC: None

    Whether folks are coming to your website to read about products and services, complete a purchase, obtain customer support, or find out where you're located, you have invested to get them there. Now you need to get them to return, engage, help others, and help you innovate. Here are the six most proven methods for growing and maintaining your customer network.

  • Direct and Digital Marketing Jobs Rebounding

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    CONTENT TYPE: Chart | TOPIC: None

    In anticipation of improving business conditions, digital and direct marketing executives continue to lift hiring freezes: 20% say they now have a hiring freeze, down from the 45% who said so six months earlier, while only 3% are planning layoffs in the second quarter of 2010, the lowest level recorded in three years, according to a survey from Bernhart Associates.

  • Branded Social Profiles Increase Purchase Intent

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    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    A brand's presence on a social media site not only engenders consumer loyalty but also affects consumers' likelihood to buy, according to a study conducted by Psychster Inc. for Allrecipes.com. Branded profiles on social sites tend to increase intent to purchase, especially when consumers can become fans of brands and add brand logos to their personal profile pages, the study found.

  • Twitter Reveals iPad Sentiment

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    CONTENT TYPE: Chart | TOPIC: None

    Over the weekend of Apple's April 3 release of the iPad, 73% of circulated tweets were favorable toward the iPad, but 26% expressed disappointment that the iPad could not replace the iPhone, according to a study from Attensity.

  • Social Consumers' Opinions More Credible Than Brands'

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    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Consumer-based word-of-mouth (WOM) information is viewed as the most reliable source of information about brands on social networking sites: 38% of social networking users say posts from other consumers are most credible, followed by posts from brands themselves (32%), according to a survey from InSites Consulting.