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  • What Your Customer Wants (But Can't Tell You): Author Melina Palmer on Marketing Smarts [Podcast]

    Podcast

    CONTENT TYPE: Podcast | TOPIC: Marketing Strategy

    Behavioral economics expert and author Melina Palmer shares insights from her new book, What Your Customer Wants and Can't Tell You, and explains how you can use science to improve your marketing results.

  • Seven Questions to Ask When Hiring a PR Agency

    Article

    CONTENT TYPE: Article | TOPIC: Public Relations

    How do you vet a PR agency you want to hire? You want a strong agency partnership, but what does that even mean, and how do you start building one? Ask these seven questions when you're vetting and interviewing an agency.

  • Marketing Events in a Post-Pandemic World: Opportunities for Innovation

    Article

    CONTENT TYPE: Article | TOPIC: Event Marketing

    Marketing events have been canceled because of COVID-19. But what about post-pandemic? If events resume, will people even attend? And most important, do we now have an opportunity to make live events more valuable for everyone involved?

  • How to Identify and Avoid Survey Response Bias [Infographic]

    Infographic

    CONTENT TYPE: Infographic | TOPIC: Demand Generation

    We often use surveys to gain an understanding of how our customers think and feel about our product or services. But a poorly crafted survey is vulnerable to response bias, which causes participants to answer questions inaccurately. Here's how you can minimize response bias.

  • Digital Transformation: How to Keep Your Progress on Track

    Sponsored Article

    CONTENT TYPE: Sponsored Article | TOPIC: Martech

    For many industries, digital channels are now essential to doing business well into the future. Here are some practical tips on how to accelerate your digital transformation.

  • Digital Transformation During COVID-19: How Can Marketers Lead the Way?

    Article

    CONTENT TYPE: Article | TOPIC: Marketing Strategy

    Now, more than ever, organizations are depending on digital channels to maintain customer connections and plant seeds for future growth. Here's how marketers can be responsive and provide leadership during this crisis.

  • The Value That Creatives Bring to Business Results [Infographic]

    Infographic

    CONTENT TYPE: Infographic | TOPIC: Branding

    Although creatives know that their work creates tangible results for businesses, their work has often been undervalued by their more business-minded colleagues. Yet businesses are increasingly recognizing the value of creativity for achieving business objectives.

  • Five Best-Practices for B2B Social Media Influencer Marketing

    Article

    CONTENT TYPE: Article | TOPIC: Social Media Marketing

    B2B influencer marketing has become "a thing"; it is alive and well and available to use as a tactic in your marketing strategy. Based on research and experience, here are five best-practice recommendations.

  • B2B Decision-Maker Survey: COVID-19's Impact on Marketing, Buying, and Sales

    Chart

    CONTENT TYPE: Chart | TOPIC: Marketing Strategy

    Most B2B companies around the world have already reduced their marketing spend because of the COVID-19 pandemic, according to recent research from McKinsey.

  • Survive or Thrive? CEOs Must Invest Now in Marketing

    Article

    CONTENT TYPE: Article | TOPIC: Marketing Strategy

    The Dutch word "averechts" refers to when someone does something to avoid a problem, but that action backfires—causing the very problem they were trying to avoid. That is precisely what is happening to most companies during the COVID-19 pandemic. Avoid your "averechts" moment.

  • The Seven Worst ABM Mistakes (And How to Fix Them)

    Article

    CONTENT TYPE: Article | TOPIC: Account-Based Marketing

    These are some of the most common and costly mistakes that marketers make when adopting, implementing, and executing ABM. But you can avoid making these 7 mistakes. Here's how.

  • Visual Design: Data-Driven Tactic or Qualitative Strategic Asset?

    Article

    CONTENT TYPE: Article | TOPIC: Branding

    Visual design is having a moment of prominence—and perhaps reckoning. Many companies no longer treat design like frosting for their messaging; often, the design is the message. But can marketers stand up for artistic design while still getting the ROI the C-suite execs expect?

  • A Direct Effect: Direct Mail + Digital = Better Marketing Results [Infographic]

    Infographic

    CONTENT TYPE: Infographic | TOPIC: Demand Generation

    How are marketers supposed to cut through the clutter when email response rates hover around 1%? All it might take is an offline nudge with the help of direct mail. Direct still works. It works better when combined with digital.

  • How to Create a Content Strategy for COVID-19 (or Other Crises) in Five Steps

    Article

    CONTENT TYPE: Article | TOPIC: Marketing Content

    If this pandemic has blindsided your business, you've been asking questions like these: How should we talk to our prospects and customers? Should we ditch our editorial plans, or stay the course? Is content promotion still acceptable, or is it a definite no-no? You need a content strategy for this crisis.

  • CX Will Be Essential for Rebuilding After COVID-19: Four Steps You Need to Take Now

    Article

    CONTENT TYPE: Article | TOPIC: Customer Experience

    The needs and wants of customers have shifted dramatically in the past two months, and companies that continue to move forward without adjusting will struggle for some time to come. Here are four ways B2B companies can provide helpful, impactful, and timely customer experiences during the pandemic.

  • How to Generate Leads in a Competitive Digital Landscape

    Article

    CONTENT TYPE: Article | TOPIC: Demand Generation

    How do you generate more leads in what is the digital marketing jungle of today? It helps to understand current trends that on-the-ground practitioners are seeing in digital marketing. Here are some do's and dont's based on their advice.

  • Five Things to Do Now With Your Customer Advisory Board During the Pandemic

    Article

    CONTENT TYPE: Article | TOPIC: Marketing Strategy

    With the Coronavirus pandemic wreaking havoc on businesses around the world, companies may be unsure of what role their customer advisory board (CAB) might play during the crisis. But now is an ideal time for your CAB to take a proactive, leadership role during the current crisis.

  • Eight Steps for Getting Brands Through a Disruptive Crisis Like COVID-19

    Article

    CONTENT TYPE: Article | TOPIC: Marketing Strategy

    We are living in a time of great disruption. Disruption in the market breaks paradigms. It creates as much opportunity as loss. It is easier for our minds to envision the downside of our losses than to see new opportunities. Though harder to spot, the opportunities are there.

  • B2B Marketing After COVID-19: What Changes and What Doesn't?

    Article

    CONTENT TYPE: Article | TOPIC: Marketing Strategy

    Trying to predict our post-COVID B2B marketing future may be a fool's errand. Still, there are enough breadcrumbs left by previous crises and recessions to help us make some educated guesses. So here are five realities that B2B marketers will likely face in the next 2-3 years.

  • Eight Talking Points to Justify Your Content Budget During COVID-19 [Infographic]

    Infographic

    CONTENT TYPE: Infographic | TOPIC: Marketing Content

    You know that trashing your content plan is a bad idea—but your boss or clients may not. If you’re looking for ways to justify your content programs and budgets during this time of crisis, here are eight ideas you can share with key stakeholders.