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Most of the posts about social media have been from the writer's point of view, articulating tips and tactics for promotion, "thought leadership," "enabling conversations," "engaging customers," I think it's time we take a hard look at social media from the other side of the relationship -- from the reader's perspective. Forthwith, a biased, opinionated and

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A short Supermarket article recently caught my eye concerning a new interactive initiative undertaken by Price , a Schenectady New York-based grocery chain. "Price Chopper Adds Interactive Recipes to Website." At first blush, it doesn't look like a big deal... but read "Working with Webstop, Tarpon Springs, Fla., Price Chopper is offering hundreds of exclusive recipes

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Why do brand leaders wait until their brands are at the breaking point, at risk of joining the likes of Radio Shack and 7Up? Instead, renovate your brands while it is strong and growing. Spot changing market dynamics and address them as opportunities... before they have time to develop into threats.

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At this year's Consumer Electronics Show (CES), the Consumer Electronics Association announced it expects mobile phone unit sales in 2009 to grow some 31 percent in North America, with global unit sales reaching approximately 1.2 billion. The announcement validates the mobile market as a wellspring of untapped potential, but it also poses the challenge of how to effectively engage audiences increasingly selective about how, when, and where they buy.

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Many companies already recognize the value of translations for reaching that vast worldwide audience. They've been having product information, press releases, and marketing and advertising copy converted into the languages of their current and potential customers for years. But smart companies realize that to strike a chord with more buyers, they'll have to "localize" their messages so that audiences will feel that everything about an electronic or printed communication has been produced by someone just like them. Not only is the text in their language (with proper idioms and slang), but the graphics, navigation buttons and user interface are familiar. In short, nothing hinders the flow of information—or elicits a chuckle.

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Not all customers are alike, and what appeals to one may not interest another. Therefore, it is important that you connect the message you are sending to your customers' differing interests. Email messages that are segmented, targeted, and relevant to the recipient are much more likely to be opened and acted upon.

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By Linda What can you say using only 140 characters? Actually, quite a bit, though you wouldn't know it from the recent print media coverage of Twitter, the social networking tool that delivers user updates in 140 Except for a few tech-savvy individuals, this group seems to be in the early stages of engaging social media

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As many of you know, my long-term relationship with , where, among other things, I wrote and edited The Talent , has come to an amicable if somewhat tearful (hey, I'm not made of stone) end. In other words, this hyperbolically hot-wired SMexpert (that's "social media expert," if you have to ask) is officially "out Now,

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We watch a commercial of a four-year-old take a digital photograph, upload it to her computer and then email it to her parents. If you're moderately technical parent, then your kids probably do this all the You'd see this commercial and think, "These people are like us," and you'd feel a sense of connection. If you

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So MarketingProfs is a virtual company, which means that the 25 or so of us on staff are scattered throughout the country, working out of our respective homes. In a practical sense, this means we can shuffle around in our slippers at the "office." But the downside is that our work lives are solitary and can

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On Facebook you can't be a Friend of a brand but you can be a Fan of a brand. While it sounds like a subtle difference, it is actually an important Brands are the sum total of the experience a customer has when they are interacting with your brand. But on Facebook that interaction is relatively

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How do companies reap solid advertising ROI from email newsletters? They incorporate four key marketing tactics into their campaigns: relevancy, list quality, design, and tactical landing pages. And then they apply them, like this....

CONTENT TYPE: Article | TOPIC: Social Media Marketing

If you are on Twitter to represent your company, your boss will probably soon ask you to prove the value that your tweets have to your business, if he or she hasn't already asked. So how do you know whether your followers are listening or whether you're just tweeting in the wind? How do you know whether tweets about topic X have more or less value than tweets about topic Y?

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Where do marketers turn once all the fat has long since been trimmed and all that's left is muscle and bone? And how do we break the downward spiral of cut, cut, and cut some more? Here are some ideas on what to cut... and (just as critically) what not to cut.

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For most CEOs, good marketing is a bit like pornography—it's hard to define precisely, but they know it when they see it. Still, it's clear that one of the problems is that most CEOs cannot put their finger on what Marketing isn't getting done—but they can envision that nothing much would likely change if the whole marketing team were to disappear. So, what's a CMO to do?

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There is clearly a lot of concern over companies entering the social media space. It's a new medium to be a part of and companies aren't sure how to act or how to respond to certain situations, for example negative feedback. I though it would be interesting to compare social media actions with real world actions

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Terrible times for marketing and public relations professionals. Hoards of us are on the street, or more accurately, hunched over our computers, emailing everyone we may know for a job lead. It is thankless, ego-deflating work and, worst of all, it pays absolutely I'm part of those job-seekers. My days are filled with Simply , Indeed.com

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Going the extra mile is seemingly missing in today's business world; from a company's customer support, team meetings, campaigns, and even client calls. We've seen examples where companies have taken that extra step to help their customers, thus creating a resounding positive word-of-mouth around that brand. So, why don't more companies go that extra Well, this

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Blame for the global financial crisis has been cast upon government leaders, bankers, home owners, and quantitative analysts. In fact, mathematical models and formulas such as Black , Gaussian , and have received particular attention as culprits in this financial And while these financial models had flaws, a more egregious error was the blind faith and

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Smaller, lighter packaging generally raises red flags with consumers. It usually signals they're getting less product for their money... instead of the steady, insidious price hikes which also cause consternation in a down economy. But I'm here to tell you that this isn't necessarily Some manufacturers have steadily worked to cut down on extraneous packaging materials