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s marketers we are in the business of mindfully structuring appearances and messages to create an attractive experience that is calculated to persuade. But are customers changed even a little by regular exposure to these structures?

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hael doesn't think it’s fair to criticize advertising campaigns—picking apart someone else’s hard work is for non-achievers. But today, he's compelled to make an exception.

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The Internet has changed how organizations manage. Historically, management was focused on “walking and talking.” Today, “reading and writing” are becoming more and more central.

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Many large companies—the Goliaths—have played it conservatively. They have stayed true to their customers and socked away their excess cash for a rainy day. Well, it’s raining now.

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We've identified what has become known in current marketing-speak as the "metrosexual."

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To better understand how people’s distortions, shortcuts and biases affect how you market to various stakeholders, you should be aware of people’s thinking patterns and perceptual filters, including your own.

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Self-disclosure is the hardest piece of the communication puzzle. Yet, it's critical.

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The Web may once have been the almost exclusive domain of techies. Today, it is increasingly the domain of communicators.

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he positioning a product is obvious if a market exists already. But what about avant-garde or cutting-edge products and services? How do you position a brand-spanking-new product when the so-called market doesn't know what it is, let alone have a sense of its value?

CONTENT TYPE: Article | TOPIC: Writing

There are a number of tricks we can use to beat the affliction, and they work for pretty much everything from an email to a brochure or business proposal.

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As a presenter, shift away from expressing your individual style of communicating. Instead, adapt your presentation to the audience’s style of decision-making.

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f you want to get across just how important Web metrics can be, here's what you need to explain to your boss, depending on what type of boss you have.

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Here's how you can differentiate your list from your competition's and command an even higher CPM.

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The challenge comes in extracting your knowledge, and turning it into a publication-quality article with the least pain and effort.

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Should every company be adding a blog to its site?

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ind out the precise psychological reasons why headlines entice us.

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When a brand goes online, what expectations do consumers have? What information is anticipated? Motivating?

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nderstanding the way consumers evaluate whether or not a brand extension "fits" with a core brand is central to the success of the brand extension. Often, marketers misunderstand the way their customers think.

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Here's a number of processes you can put in place to ensure that your site is both fresh and compelling.

CONTENT TYPE: Article | TOPIC: Writing

Compelling quotes are not happy accidents; they are gems mined from logically-ordered transcripts of well-planned interviews.