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In the e-commerce business, securing trust in your company is essential to your success. And an essential element of building that trust, with both customers and partners, is the assurance that your e-commerce operation meets the demanding security standards required of organizations handling sensitive financial information.

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Entrepreneurs see the world in a different way. Different perspectives foster innovation. All around a given community, there are hundreds of success stories of mom-and-pop operations that have grown successful enterprises in all types of product and service areas. Seek out and engage these entrepreneurs—they have something to teach us.

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Are all the consumer options available today actually serving customers better, or does the exhaustive selection overwhelm (and ultimately discourage) potential buyers? What if all the great new products and models lining the shelves were actually inspiring would-be buyers to decide...well, not to decide? That's where doing your homework of editing choices, or "curating," for the customer comes in.

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With paid search, you pay only for click-throughs to your site. Such accountability is a marketer's delight, but that's only half the story. What about all the people who found the site, saw the pitch but didn't buy?

CONTENT TYPE: Article | TOPIC: Writing

You've heard it many times: If you want your marketing materials to do their job, you have to stress benefits, not features. Ultimately, your target readers don't care about what your product does. They care about what your product does for them. But with all the focus on "benefits," it's easy to forget that benefits don't work in a vacuum. Whenever you write copy, there's more you must always keep in mind.

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Consider this: the US is the only place in the world where you can go almost 3,000 miles in one direction without having to change language, currency or culture. Virtually everywhere else in the world, anyone covering such a distance would encounter up to a dozen or more international borders, with significant differences in language, culture and tradition. As the world economy becomes more integrated, the importance of top-quality translations will only continue to grow.

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Professional services marketing literature is full of claims about the quality of offerings and dedication to client results. Without a guarantee to back up those words, though, clients just perceive them as empty promises. If you're serious about service excellence and client results, put some teeth into your assertions.

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Obviously, one of the great technical innovations of our time is the World Wide Web, invented by Tim Berners-Lee. Here, he speaks about the launch of the next generation of his creation: the Semantic Web. What is the Semantic Web? It's a "smarter," more useful resource that enables a new dimension of archiving and search.

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You worked hard on developing your strategy and designing great creative. Now you have to go to the CFO and get his approval to start rolling it out. But then he axes 25% out of plan, just because he could. Now you have to spend all night reworking your plan so you can begin executing in the morning. How often do marketers face this dilemma? Too often. Here are four steps that will help you gain approval on your next great strategy.

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Whether you are talking Harry Potter books or more complex products, the timing of release dates can be critical to your success—especially if those products or bundled services are being sold to businesses instead of consumers. So when do you announce a new product's release? See what readers have to say.

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Have you ever wondered why a competitor whose product isn't as good as yours always seems to outsell you? It's because either deliberately or by accident, they've discovered an opportunity gap that gives them a powerful competitive advantage. You could easily make up this lost ground by finding your own opportunity gaps that would allow you to capture far greater market share.

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Despite this age of information overload, buyers still need information to help them make the right choices. By incorporating some of these tips, you and your marketing staff can produce pieces that will stand out from your competition's—and guide the buyer to the close of the sale.

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You've probably already had dozens of reasons and seasons to create the accidental evangelist. And yes, you can play Santa in July, if only you'd listen. Here's how to recognize those "accidental" opportunities.

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It helps to define what "branding" is. Start here: A brand is like a person. And like a person, brands have relationships, and these relationships evolve, for better or worse, over time, and need to be constantly nurtured.

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This is an open letter to major advertisers and marketers from one of your own ranks who is also (like us all) a consumer. The author is unhappy, worn out, and ill-tempered. When you think of him from this point forward, he says, hear the words "diminishing returns."

CONTENT TYPE: Article | TOPIC: Writing

Content management has been a fuzzy, poorly respected discipline within many organizations. Its related discipline, communications, is often seen as peripheral and non-strategic. But the truth is, there are quantifiable benefits that a quality public Web site or intranet can deliver.

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Sometimes genius comes in the form of amazing innovation. Other times, genius is right under our noses—ripe for the picking. You just have to look.

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Having greatly benefited from my relationship with Google in the past several years, the author dedicated this article to the search engine superstar. Their friendship hasn't always been rosy. He got to know Google several years back, when it was just a small fish in a big pond. He started to analyze its every move and realized that Google is a fickle, clever and extremely mysterious being. Here are a few things he learned along the way.

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You can think of the case study as a cross between the testimonial and the business article. Like the testimonial, the case study features a satisfied customer who "speaks" on your behalf. Like the article, it's structured dramatically, with a clear beginning, middle and end, and holds your audience's attention through the tension of conflict and the anticipation of resolution.

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Read your ideas to solve this week's marketing challenge: What's the best way to educate clients about the sales process? Also this week, what strategies do you take to bring a new product to the marketplace? Add your own two cents.