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  • Strategy First When Integrating Social Media and Direct Marketing

    Article

    CONTENT TYPE: Article | TOPIC: Social Media Marketing

    The path to social-media success is filled with sinkholes that cost you time and relationships. Clearly defining your plan, documenting the process and details, and revising the plan as needed is the difference between profitable social-media engagement and being just another corporate presence.

  • Women Share Opinions About Products Online, Offline

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    Websites have now surpassed traditional forms of word-of-mouth as the preferred method among women for getting information about products and services, but when sharing information and opinions, women are still nearly three times more likely to do so with family and friends than to go online, according to a survey from Harbinger.

  • Social Media Use Drives Face-to-Face Interaction

    Chart

    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Social media isn't a zero sum game: Consumers are engaging across a variety of interactive channels at increasing levels—and far from making people less social in the physical world, such increased digital activity correlates to increased social, in-person interaction, according to a study by ExactTarget and CoTweet.

  • Older Workers Driving Social Networking at Work

    Chart

    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Gen-X information workers—and not those in the younger Gen-Y generation—constitute the majority of people who use social networking for business, followed closely by Boomers age 55 and older, according to a survey from Citrix Online. Moreover, the use of social and collaboration technologies among Gen-Y workers lags behind older groups.

  • The State of the B2B Marketer in Social Media: 3 Trends From SocialTech 2010

    Infographic

    CONTENT TYPE: Infographic | TOPIC: Social Media Marketing

    SocialTech 2010 wrapped up yesterday. Here are four quick takeaways from the one-day event, which brought 221 B2B high-tech marketers to San Jose, Calif. (and another 467 attended virtually, online) to learn social media marketing tips, tactics and strategy specific to the business-to-business marketer.

  • Next-Generation Media Consumers Tougher to Reach

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    CONTENT TYPE: Chart | TOPIC: None

    Next-generation media consumers, or "Off the Gridders," are young, educated, and affluent, and they spend less time viewing live TV but more time viewing online and time-shifted premium video content, according to a study by SAY Media. Such tech-savvy consumers are also difficult to reach via traditional broadcast media and other broadly targeted ad campaigns.

  • Small-Biz Search Ad Growth Slows in 3Q10

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    Small-business advertisers spent on average $2,373 on search advertising in the third quarter of 2010, up 43% from the $1,658 spent in the same period a year earlier, and up 6.4% from the $2,231 spent in the second quarter of 2010, according to a WebVisible study based on its small-biz clients.

  • How to Identify Brand Loyalists on Your Email List

    Article

    CONTENT TYPE: Article | TOPIC: None

    On any email list, there will be three populations: those who love you, those who like you, and those who are just hanging in there. This article focuses on by far the most appealing sector: the people who love you. So how do you figure out who's who? Here are five ways to identify brand loyalists on your email list.

  • 'If You Want This Choice Position…': Seven Virtues of the Perfect Social Media Leader

    Article

    CONTENT TYPE: Article | TOPIC: Social Media Marketing

    Your social-media manager or director is a critical and strategic hire who will be responsible for formulating and executing your strategy, as well as educating your whole organization and aligning it with that strategy. How can you sift the wheat from the chaff? Here are the seven virtues of a social media leader.

  • How to Avoid Online Advertising's $1 Billion Mistake

    Article

    CONTENT TYPE: Article | TOPIC: None

    Although most online campaigns seek to drive conversion-based goals, many still use the click or CTR as the primary metric—mainly because it has been traditionally used to measure success and because it's easy to measure. But that's no excuse for making a mistake that's costing marketers $1 billion a year.

  • Questionnaire Auditing: The Quality-Control Step You Cannot Afford to Skip

    Article

    CONTENT TYPE: Article | TOPIC: None

    The value of strong questionnaire design is all too often not fully appreciated in the market research community. But the fact is, you can never fully recover from a poorly written and designed questionnaire—no matter how great you are at data analysis, manipulation, interpretation, and presentation.

  • Wal-Mart, Target Among Top 25 Brands for Women

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    CONTENT TYPE: Chart | TOPIC: None

    Female consumers are a powerful force that shape how billions of marketing dollars are spent yearly, and among the most important brands for women are Wal-Mart, Target, and eBay, according to the Women at NBCU Brand Power Index, which measures the top 25 brands most important to women.

  • Opinions Shared on Social Media Valued

    Chart

    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Though most Americans prefer to interact with their friends and acquaintances face-to-face, rather than via social media, 60% of adults who use social media say they value the opinions others share on social media sites, and 41% say they feel important when giving feedback about brands, products, and services in the social media space, according to a Harris Poll.

  • Brand Campaigns Drive Most Facebook Likes

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    Though search plays an important role in triggering a Facebook user to "like" a brand, fully three in four Facebook fans say they have joined a brand's Facebook page because of a brand invitation or advertising campaign, according to a study by DDB Worldwide and Opinionway Research.

  • Smartphone Election: Which States Own What?

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    The "gadgetoral" votes are in: The great state of California has the highest per capita ownership of iPhones in the US—casting 83 gadgetoral votes in favor of the device—whereas New Jersey has the highest ownership of Androids, according to a survey from Retrevo.

  • Turning Thought-Leadership Content Into Cash

    Infographic

    CONTENT TYPE: Infographic | TOPIC: Social Media Marketing

    In June, The Wall Street Journal reported a surge in social-media use by law firms interested in connecting with potential class-action plaintiffs. But if you take a closer look, you'll see that many of the approaches used provide viable marketing lessons for businesses of all types.

  • Ownership of Untethered Gadgets Continues to Grow

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    Far beyond the desktop, the digital world has expanded to an array of untethered devices: US consumers' adoption of laptop computers, cell phones, and other mobile gadgets continues to increase, while the ownership of desktop computers is gradually declining, according to Pew Research.

  • 14 Ways to Improve Conversion Rates of Online Forms

    Article

    CONTENT TYPE: Article | TOPIC: None

    Online Web forms that capture customer data in exchange for content—or another kind of information or service—are often the first point of contact customers have with your business. So, why are they so awful? Or overly ambitious?

  • Bring Your Fans Home: How to Capitalize on Facebook Fatigue

    Article

    CONTENT TYPE: Article | TOPIC: None

    Is the buzz around Facebook fading? That is just what a couple of recent studies suggest, so perhaps it's time to bring your fans home—back to your website. Marketers should give serious thought to supplementing their social-media strategies with a strong content-driven website.

  • Digital-Media Terms: How Do You Translate That?

    Article

    CONTENT TYPE: Article | TOPIC: Writing

    Interactive media platforms are a global phenomenon, occurring in all markets regardless of their level of economic, social, and cultural development. Therefore, when translating content into other languages, it's critical to define terms clearly. But what is the best approach?