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  • Customer Experience Rankings: The 25 Best (and Worst) Brands

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    Consumers in the United States say supermarkets Publix and H-E-B are the businesses with the best customer experience, according to a recent report from the Temkin Ground.

  • Blurred Lines: When Marketing, PR, and Content Overlap

    Article

    CONTENT TYPE: Article | TOPIC: Marketing Content

    Here's how marketing, PR, and content can work together across four main areas—the PESO model—as well as where they diverge, and how to assign responsibilities where they make the most sense.

  • How Gender-Diverse Is the Digital Marketing Industry?

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    More than two-thirds of online marketers are men, and that proportion is even higher in many technical roles, according to a report from Moz.

  • Measuring the B2B Customer Journey: Bryan Semple on Marketing Smarts [Podcast]

    Podcast

    CONTENT TYPE: Podcast | TOPIC: Measurement & Analytics

    Private equity/startup go-to-market executive Bryan Semple shares insights on marketing measurement and the B2B customer journey, focusing on how modern marketers can measure the impact of their efforts.

  • Marketing Project Musts: Stay Organized With These Five Tips

    Article

    CONTENT TYPE: Article | TOPIC: Marketing Management

    Multiple clients with multiple projects, all with multiple deadlines... Whether you are approaching a new product launch, a website redesign, or any other project, here are a few ways to effectively juggle multiple project tasks.

  • Is Digital B2B Advertising Effective?

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    Some 71% of of B2B marketers say their company's digital ads sometimes or always fail to meet expectations, according to a recent report from Demandbase.

  • How to Get Marketing Help When You Need It

    Article

    CONTENT TYPE: Article | TOPIC: Marketing Management

    Does your small business have marketing and branding needs but not enough money to hire an agency or a consultant? Don't fret, you have many options to ensure you get the help you need to start or grow your business.

  • Unlock the Mystery of Lead-Capture Success [Infographic]

    Infographic

    CONTENT TYPE: Infographic | TOPIC: None

    Crafting successful lead-capture strategies can be difficult and overwhelming. This infographic, however, can make unlocking the secrets of lead capturing easier.

  • Do Consumers Read Emails Sent by Businesses?

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    What percentage of emails sent by businesses are viewed by consumers? What share of messages end up in spam folders, on average?

  • The Problem With Marketing Dashboards: Pure Data Visualization Is Rarely Successful

    Article

    CONTENT TYPE: Article | TOPIC: Measurement & Analytics

    The success or failure of a dashboard is closely linked to data visualization. But focus purely on the visualization, and you'll fail. So consider these three questions and then take the prescribed actions.

  • Google AdWords Benchmarks by Industry

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    Which industries have the highest, or lowest, Google AdWords click-through rates, engagement levels, and costs?

  • The Biggest Sales-Enablement Problems and Their Solutions [Infographic]

    Infographic

    CONTENT TYPE: Infographic | TOPIC: None

    Most companies say their sales teams lack the right content at the right time. Here's a quick look at those sales-enablement problems and ideas for solving them.

  • Take 10: Nine Things to Remove From Your Website

    Video Tutorial

    CONTENT TYPE: Video Tutorial | TOPIC: Websites

    In just 10 minutes, we'll ask the tough questions about your website content including: do you really want people to click that? And does it even work as website content? From press releases and email links, to PDFs and cat videos, we'll show you nine things to remove from your website so you'll want to run (not walk) to your content management system for immediate changes.

  • How to Maximize Your Content's Reach on Social Media

    Article

    CONTENT TYPE: Article | TOPIC: Marketing Content

    It's not tough to publish on social media: With a few clicks you have a post on Facebook, a tweet on Twitter, or a video on YouTube. The tough part, as you know, is getting found, viewed, read, liked, and shared—and doing it without annoying people.

  • #SocialSkim: Pinterest Extends DIY Ads to SMBs, Plus 13 More Stories in This Week's Roundup

    Infographic

    CONTENT TYPE: Infographic | TOPIC: Social Media Marketing

    Social gets easier to tackle this week: Pinterest's DIY ad manager is open to SMBs, WordPress is releasing an Instant Articles plugin for Facebook (which also launched nifty tools), and Reddit wants to help brands address its community. And much more, of course.

  • The 10 Companies With the Best Reputations [Infographic]

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    Among major corporations, Amazon has the best reputation with consumers in the United States, according to a Nielsen infographic based on findings from the Harris Poll.

  • What an Online Hater Really Wants From You

    Article

    CONTENT TYPE: Article | TOPIC: Customer Experience

    The near-universal adoption of smartphones and social media has fundamentally altered the science of handling customer complaints. The critics ("haters") are not your problem, however... Ignoring them is.

  • Four Critical Components of Your Customer Journey Map

    Article

    CONTENT TYPE: Article | TOPIC: Demand Generation

    A customer journey map is a visual representation of the various interactions a buyer has with a business. Building that map from the outside-in—from the customer's perspective—requires a thorough understanding of the customer's needs, wants, and desires.

  • The Top Challenges Facing B2B Marketers

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    B2B marketers say increasing brand awareness and dealing with budget constraints are the top challenges they face, according to a report from B2B International.

  • Extend Your Marketing Video's Shelf Life: How and When to Iterate

    Article

    CONTENT TYPE: Article | TOPIC: Marketing Content

    Video can be an amazing marketing tool, yet it has a short shelf life. Luckily, it's also a dynamic asset that can be edited, tweaked, and optimized over time. Here are four ways to keep your video content current and engaging.