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  • Five Steps to Engaging Online Communities

    Article

    CONTENT TYPE: Article | TOPIC: None

    Everywhere you look, people are talking about "communities"—how to find them, how to join them, and... if you're lucky, how to successfully sell your products and services to their members. Here are five steps to engaging online communities and finding and maintaining your fanatics.

  • Women and Facebook: Brands, Deals, and Friends They Hate

    Chart

    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Most women use Facebook to keep their friends informed about what they are doing, but few have tolerance for friends who use the site to brag or over-share, according to a survey from Eversave, which also explores group-buying preferences among women.

  • Brands Using Content Curation to Build Thought Leadership

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    Nearly one-half of marketing executives (48%) now use content curation—the process of continually finding, organizing, and sharing relevant online content that caters to a specific audience—according to a survey from HiveFire.

  • State of Media: TV Still Strong as Social Web, Smartphone Use Surges

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    In an environment saturated with new and evolving media platforms, TV is still king: 71% of Americans rate watching TV on any device among their favorite media activities, according to Deloitte's annual survey on technology and media. Meanwhile, smartphone and social-networking use continues to increase.

  • Smartphone Ownership Drives Hyper Email, Facebook Use

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    People who own smartphones are most likely to be hyper users of email and Facebook: 45% of smartphone owners check email constantly during the day (via multiple devices) and 28% check Facebook with the same frequency, according to a survey from ExactTarget.

  • How Storytelling Can Spur Business Growth

    Article

    CONTENT TYPE: Article | TOPIC: None

    When you have a fabled story attached to your business, it should be easy to succeed in social media, right? Wrong. Storytelling the right way and monitoring feedback will connect you with customers and get you results.

  • Celebrity Followers, Fans, Valuable to Brands

    Chart

    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Celebrities can be valuable to advertisers, but so too can the people who follow them on social media sites: 64% of US adults who follow a celebrity also follow a brand, according to a survey from The Nielsen Company.

  • LinkedIn Passes 100-Million Member Mark

    Infographic

    CONTENT TYPE: Infographic | TOPIC: Social Media Marketing

    LinkedIn has reached the 100 million member mark, the company announced today (Tuesday, March 22). Its members hail from some 200 countries, though a large plurality—44%—are based in the United States, LinkedIn said. In the past year, among the fastest-growing countries in terms of LinkedIn membership were Brazil, Mexico, India, and France.

  • Bad News (About Brands) Travels Fast

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    More than one-quarter of US consumers (26%) say they are more likely to tell family, friends, and coworkers about a bad experience with a product or service than a good one, according to LoyaltyOne's COLLOQUY report.

  • Nearly Half of Tweets Sent via Third-Party Apps

    Chart

    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Among a sample of 25 million tweets posted on March 11, 2011, some 42% were sent via third-party clients—roughly four times the average level implied by Twitter, according to a report by Sysomos.

  • Small Business Marketing: Social, Search Fastest-Growing Channels

    Chart

    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Despite a lack of investment in marketing technologies and staffing over the past two years, many small businesses are now stepping up investments in digital channels such as social media, search, and online advertising, according to a survey from Network Solutions and the University of Maryland's Smith School of Business.

  • Pew Profiles 'On-the-Go' Mobile Local News Consumers

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    Nearly one-half of US adults (47%) get at least some local news and information via cellphone or tablet computer, and such mobile consumers tend to be young, affluent, and more plugged into digital media and their local communities, according to a survey from Pew.

  • Facebook Marketing: Six Reasons to Approach With Caution

    Article

    CONTENT TYPE: Article | TOPIC: Social Media Marketing

    What slowly began as a dorm room phenomenon has developed into one of the world's most essential business strategies. But before businesses jump headfirst into Facebook, they might want to take a closer look at the power Facebook wields over every account, page, and photograph.

  • Fortune Global 100 Social-Media Savvy, Getting Savvier

    Chart

    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Twitter is emerging as the leading social platform among the world's largest corporations: 77% of the Fortune Global 100 (FG100) have a Twitter account, whereas 61% have a Facebook page, according to a report by Burson-Marsteller.

  • Social CRM: Measuring Relationships (the Wrong Way, and the Right Way)

    Article

    CONTENT TYPE: Article | TOPIC: Social Media Marketing

    If you've invested a lot in social media, you hopefully have a growing number of people talking about you. If so, who are they? Which ones are driving the conversation? Do your social CRM measurement tools tell you anything?

  • Retail Offerings on Facebook Up 60%

    Chart

    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Retailers ramped up product offerings on Facebook in 2010: Some 7.6 million products—valued at roughly $3.78 billion—were offered on Facebook via SortPrice-built storefronts in 2010, up 60% from the 4.6 million products offered in 2009, according to a report by SortPrice.

  • Deal-a-Day Spending to Reach $3.9B by 2015

    Chart

    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    US consumer spending on deal-a-day offers is forecast to reach $3.9 billion by 2015, increasing at a compound annual growth rate (CAGR) of 35.1% over the next four years, from an estimated $873 million spent in 2010, according to BIA/Kelsey.

  • YouTube Tops Facebook, Twitter in User Satisfaction

    Chart

    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Although Facebook is the most widely used social networking site in the US, users of YouTube are more likely to recommend that site than users of other popular social media websites—including Facebook and Twitter—are likely to recommend those sites, according to a study by Netpop Research.

  • CMOs: Budgets Shifting; Social Spend, Optimism Up

    Chart

    CONTENT TYPE: Chart | TOPIC: Social Media Marketing

    Though social media spending is projected to constitute a growing share of companies' overall marketing budgets over the next 12 months, CMOs say, integrating social marketing into their overall strategies is still a challenge, according to a survey conducted by Duke University and the American Marketing Association.

  • What B2B Email Marketers Want to Improve Most

    Chart

    CONTENT TYPE: Chart | TOPIC: None

    Breaking through email clutter is a top priority for B2B email marketers: 66% say they are working to improve the relevancy of the content they deliver in email marketing programs, according to a report by BtoB Online titled B-to-B State of E-mail Marketing Best Practices..