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CONTENT TYPE: Master Class Lesson | TOPIC: Customer Experience

Each customer's journey is unique, but every customer journey includes certain stages. Learn what typical stages you can use to build your journey map.

CONTENT TYPE: Master Class Lesson | TOPIC: Customer Experience

Discover what your customers are actually experiencing as they travel through their journey with your brand.

CONTENT TYPE: Master Class Lesson | TOPIC: Customer Experience

Do you know what channels are more important to your customers? Understanding these interactions help define the moments where you can have the biggest impact.

CONTENT TYPE: Master Class Lesson | TOPIC: Customer Experience

What are the barriers that can stop your customer from progressing at each stage and touchpoint? Areas of friction. Roadblocks. Points where customers get stuck or frustrated.

CONTENT TYPE: Master Class Lesson | TOPIC: Customer Experience

Customer journey maps should drive results! You'll learn to define these outcomes and assign appropriate KPIs to deliver on them.

CONTENT TYPE: Master Class Lesson | TOPIC: Customer Experience

Your journey map will show you where improvements are needed. In this lesson, you'll learn how to drive those improvements with cross-functional support, coalition building, and marketing leadership.

CONTENT TYPE: Master Class Lesson | TOPIC: Measurement & Analytics

In this first lesson, you learn the importance of setting realistic goals and four important questions that will guide you to select goals that align with your organization (and if all else fails, Samantha suggests a pint of ice cream can help).

CONTENT TYPE: Master Class Lesson | TOPIC: Measurement & Analytics

In this lesson, Samantha shares why she cut leads in half and yet grew revenue by 20%. You too will learn to evaluate your metrics and make decisions that change behavior.

CONTENT TYPE: Master Class Lesson | TOPIC: Measurement & Analytics

ROI is not the only way to measure. In this lesson, you'll learn about the revenue challenges that impact business in a positive way are so you can educate management on how they contribute to the financial success of your organization.

CONTENT TYPE: Master Class Lesson | TOPIC: Measurement & Analytics

Relying on the number of leads generated isn't the only indicator of how your campaigns are performing. In this lesson, you'll learn more about KPIs (what it is and isn't) so you can rely on these key findings to tell you about the overall health of your business.

CONTENT TYPE: Master Class Lesson | TOPIC: Measurement & Analytics

KPIs are a signal that should help inform actions. The best way to identify these signals is to group KPIs into pillars. In this lesson, you'll learn what those pillars are (Awareness, Consideration, Demand, and Advocacy) and what insights to glean from each.

CONTENT TYPE: Master Class Lesson | TOPIC: Measurement & Analytics

Once you've grouped your KPIs into Pillars you'll want to break it down even further, so the metrics can inform and guide deeper analysis. The way to do this is Diagnostic Metrics and Lense. In this lesson, we'll review how these two can provide deeper insights.

CONTENT TYPE: Master Class Lesson | TOPIC: Measurement & Analytics

Why the fuss with KPIs? The truth: your CFO needs to know how well the business is performing and KPIs provide that insight. In this lesson, Samantha shares the highs and lows of KPIs and validates your efforts to measure data that can impact decision-making.

CONTENT TYPE: Master Class Lesson | TOPIC: Measurement & Analytics

We can't talk measurement without talking about attribution. It may be a pain, but it's necessary. In this lesson, you'll discover why we need to understand attribution, and how it can help us make good decisions about what activities to do—and which need help.

CONTENT TYPE: Master Class Lesson | TOPIC: Measurement & Analytics

In this lesson, you'll learn how to calculate ROI and ROMI (Return on Marketing Investment) and understand the many benefits associated with ROI metrics.

CONTENT TYPE: Master Class Lesson | TOPIC: Measurement & Analytics

Many organizations will assign marketing a quota much like a sales quota. Samantha shares a more powerful way to hold marketing accountable. In this lesson, you'll learn how to track activity, keep an eye on your efforts by channel, and an easy framework to use.

CONTENT TYPE: Master Class Lesson | TOPIC: Measurement & Analytics

In this lesson, you'll learn about the three prongs of measurement: set goals, measure progress, and use the findings to inform decisions. And you'll learn the steps to ensure your reports include what your CFO wants to know.

CONTENT TYPE: Master Class Lesson | TOPIC: Measurement & Analytics

In this lesson, discover why and how to create your reporting dashboard. We'll also cover common reporting sources, timing of reports, how visualization can help make the data easy to consume, and a few critical factors to ensure your CFO has the information they need.

CONTENT TYPE: Master Class Lesson | TOPIC: Measurement & Analytics

Profit and Loss, or a more familiar term P&L, will inform how much budget you can spend on marketing. In this lesson, you'll get a quick overview of what marketing should be looking at, the most valuable use of the P&L, and how you should be utilizing your P&L.

CONTENT TYPE: Master Class Lesson | TOPIC: Branding

The idea of branding may seem old school, but a strong brand is needed to help you stand out from in the noise. In this introductory lesson, we'll talk about these challenges and you'll get an overview of the seven dynamics you'll need to stand out.