A complaint too often heard from Public Relations pros is: "We get no respect."

It's not hard to see why many in this field feel that way. We often get ignored by the media, with pitches and calls unanswered. Clients think what we do is easy and that all you have to do to get coverage is be good friends with a reporter or producer.

Ours is not an easy field, and it's hard to gain respect ... from media and from clients. Some of the lack of respect may, unfortunately, be justified because many in PR act less than professionally. I cringe when I hear friends in the media tell stories about PR people who call constantly, never taking no for an answer, and lying, begging or crying to convince a reporter to use a story or interview a client. I've heard too many stories about PR people who are then unresponsive when a reporter finally does call for information. And, of course, there are more stories about poorly written news releases.

Those of us in PR who do conduct ourselves professionally often have to work even harder to prove ourselves because of the badwill caused by the PR hacks and untrained/unsupervised junior people.

One would think that one of the biggest and oldest PR agencies in the nation would have high standards for all aspects of the work it does---especially in terms of ethics. That's why it's disheartening to read that Burson-Marsteller has seriously breached the ethics of our profession.

It's come out today that Burson-Marsteller has been waging a smear campaign against Google, on behalf of its client Facebook. USA Today earlier had reported that Burson was trying to convince media people to write negative stories about privacy concerns with a Google Gmail product called Social Circle. Evidently, this has been going on for several days, without Burson saying who was actually behind the negative assertions. The information Burson was spreading for Facebook has, in fact, turned out to be false.

I don't care one bit whether the assertions about Google are true. It is 100% wrong and unethical to try to plant stories in the media without disclosing where they are coming from. The extremely highly-paid bigwigs at Burson should know better, and they should have ensured that their middle managers know and adhere to a basic code of ethics.

Fraser Seitel, a respected PR practitioner and counselor, had this to say in Ragan's PR Report: “Good, solid, substantial firms, like these, should conduct themselves ethically above board. If Facebook has problems with Google, then it should have the confidence and decency to express the reasons why, from the mouth of a Facebook executive. Sneaking around, conducting negative research, surreptitiously placing anonymous hit pieces, based on one-sided bias, is normally associated with PR bottom feeders in Washington and L.A., not respected firms like Burson.”

The PRSA (not one of my favorite trade groups) has a code of ethics that frowns upon such behavior. A comment in one of the PR trade journals today quotes PRSA Chairman Rosanna Fiske as saying only 14 of the 2,200 Burson employees are PRSA members and therefore subject to its code of conduct.

Hogwash! As one of the biggest PR agencies around, Burson has an obligation on many fronts, including to the PR profession as a whole, to uphold high ethical standards. This behavior is what one might expect of a "hack" PR shop or a K Street lobbying firm in DC, pulling stuff out of its bag of political dirty tricks.

Shame on Burson Marsteller for putting a stain on the Public Relations profession! You, of all agencies, should know better.

No doubt, we'll be hearing more about this as the story unfolds and gets spun. But the damage is done, and now here's another reason we get no respect. Because when a shop like Burson pulls crap like this, maybe we simply don't deserve the respect we so crave.

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ABOUT THE AUTHOR

After 30+ years in this business, I still look forward to going to work. Rarely are two days the same, and the challenges are varied and stimulating.

My firm, Reich Communications, Inc., handles an interesting range of clients that take me from b2b to consumer publicity, from the world of high-priced art to advocacy for issues including traffic safety and securing mental health resources for survivors of mass violence globally.

Over the years at mid-size and large New York agencies, I’ve served a client roster that reads like a “who’s who” of business – General Electric, Emery, Ryder, Travelers Insurance, Phillips Petroleum, Georgia-Pacific and Jaguar Cars. I’ve also worked with groups like the Greater New York Automobile Dealers Association (for their giant New York Auto Show), Syndicated Network Television Association, and the National Highway Traffic Safety Administration.

Highlights include leading the publicity team that launched L’eggs hosiery, which later became a Harvard B-School case history. I also managed P.R. and community relations for the Metro New York McDonald's Co-op, with more than 250 stores. We won a Marketing Excellence Award for a McDonald's public service program I developed on fire safety. It also won an Emmy for on-air host Dr. Frank Field, health & science editor at media partner WCBS-TV in New York, and it was directly credited by the NYFD for saving several lives. During those years, I also had more than my share of Big Macs.

I have a degree in Industrial Management and an MBA in Public Relations. I live in southern Westchester, 15 miles north of midtown Manhattan, in the same town where I grew up. “Money-earnin’ Mount Vernon” is how the town is now known as a center of hip-hop culture, but it also claims as native sons Denzel Washington, Dick Clark, author e.b. White, Art Carney, Art Buchwald and Sean “P-Diddy” Combs.

I write about marketing, media and public relations at my blog, "my 2 cents" If I ever retire from this crazy business, I'd love to be an all-night jazz deejay.