Suddenly encountering unexpected shipping costs is the No. 1 reason consumers abandon e-commerce shopping carts, according to recent research from VWO.

The report was based on data from a survey conducted in 2015 among 1,000 mobile and desktop users age 18-65.

One-fourth of respondents say unexpected shipping costs have stopped them from completing the purchase process when shopping online.

And 22% say having to create a new account on a website/app has been a barrier.

Some 10% of online shoppers say they sometimes add products to carts with the sole intention of getting alerts for discounts after they abandon their carts on purpose.

Some 58% of respondents say they would be motivated to purchase a product they abandoned in an online shopping cart if they received an email/ad saying there is a discount on it.

About the research: The report was based on data from a survey conducted in 2015 among 1,000 mobile and desktop users age 18-65.


Enter your email address to continue reading

The Top Reasons Consumers Abandon Online Shopping Carts

Don't worry...it's free!

Already a member? Sign in now.

Sign in with your preferred account, below.

Did you like this article?
Know someone who would enjoy it too? Share with your friends, free of charge, no sign up required! Simply share this link, and they will get instant access…
  • Copy Link

  • Email

  • Twitter

  • Facebook

  • Pinterest

  • Linkedin


ABOUT THE AUTHOR

image of Ayaz Nanji

Ayaz Nanji is a writer, editor, and a content strategist. He is a co-founder of ICW Media and a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji