Many consumers are unhappy with recent mobile shopping experiences, according to study by Tealeaf; among social media conversations related to mobile shopping over the Thanksgiving weekend of 2011, 58% expressed praise for mobile commerce, but 41% reflected frustration with mobile experiences.

The new study explores consumers' perceptions of how the nation's top 35 mobile commerce retailers (based on Internet Retailers Mobile Commerce Top 300 Retailers) performed during the busy shopping weekend, particularly given the new challenges of mobile commerce.

Among negative conversations, the three most common types of complaints focused on consumers' inability to complete transactions, poor search functionality of mobile sites/apps, and inconsistencies between online and mobile channels.

Below, other findings from Tealeaf's Mobile Shopping Experience Report, with research conducted by Crimson Hexagon.

Consumer Struggles

More than one-half (58%) of negative conversations over the holiday weekend focused specifically on customer struggles such as payment problems and search-and-sort problems; some 21% called out features that might have improved consumers' experiences, but were unavailable.

Some retailers got it right, however: 36% of mobile consumers praised mobile features and functionality (convenience, ease of use, instant deals), but only 17% praised mobile apps.

Twitter conversations about mobile shopping related to the 35 retailers increased 217% on Black Friday, the study also found.

Expectations for Mobile Experiences High

Consumers' expectations for mobile shopping are already high, according to separate research from Harris Interactive and Tealeaf.

Among consumers who have conducted a mobile transaction in the past year:

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