Contributed by Dana Blankenhorn

  • The Internet Generation

    inding a niche, defining a paying market, reaching that market and serving it—that’s the game. Technology is a means to ...

  • Permission Versus Attention

    As the spam flood has drowned more and more of us, Dana has seen many people ignoring legitimate messages, bouncing ...

  • The Permission Tree: Growing A Relationship One Branch At A Time

    Here's some advice for an outfit that wants to go beyond its current niche, but isn't sure where to begin.

  • The Diller Rules

    With Barry Diller's latest purchase, Lendingtree.com, it’s time to look for a pattern in his purchases, and uncover some clues ...

  • How to Double Your Sales (Without Doing Much)

    There’s an epidemic online, and it may be infecting your sales. It’s the epidemic of abandoned shopping carts.

  • The Secret Truth of Spam

    The fact is that Spam works. This was proven when the first "legitimate" business turned to Spamming its customers, and ...

  • The Santa Clue

    Santa is all about customer relationships. Borrow a page from Santa's playbook to boost credibility, strengthen customer bonds, and ...

  • How to Set a Price

    Once you have a product or service, you have to set a price for it. This may be the most ...

  • Songs in the Key of Success

    Contrary to what you read in the newspapers, a lot of e-commerce and content Web sites are finding success in ...

  • Answer the E-Mail

    echnology will get you only so far these days. Responsiveness gets you further. When a customer e-mails you, get back ...

  • Advice for a Growing Niche

    If you’re looking to advise people in Web commerce today, it’s best to look where money is being made. There ...

  • Ending the Commercial War

    Back in the 1990s the Internet had something to say to conventional marketers: Don’t waste money on people who won’t ...