Contributed by Kevin Daly
- Building Better Customer Outcomes With a Customer Experience Quality Framework
CX is getting more important every year, but siloed data and lack of a holistic vision can make it a ...
About the Contributor
Kevin Daly
Kevin Daly is the global head of Verint's Experience Management Business, which is focused on using big data, machine learning, and SaaS software to help clients compete through superior customer experience.
LinkedIn: Kevin Daly
