About the Contributor

Contributed by Emily Carrion

• Three Lessons From Top Mobile Shopping Apps: How Retailers Can Improve Customer Experience

  CONTENT TYPE: Article | ELEMENT: Plan | TOPIC: Communications

  Even if consumers don't actually purchase via mobile, chances are mobile was a part of their customer journey. Here are ...

• How to Capitalize on Customer Feedback: Three Loyalty-Boosting Steps

  CONTENT TYPE: Article | ELEMENT: Plan | TOPIC: Customer Experience

  By not making it a priority to ask for, listen to, and implement customer feedback, companies are missing a huge ...