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For many revenue leaders, enterprise customers are a key growth lever, bringing with them large annual contract values and huge potential for account expansion.

But connecting with enterprise buyers isn't as easy as it sounds. Reaching prospects with decision-making authority is tough. Long, multilayered sales cycles make targeting complex. And a lack of insight into the actual impact of your ad programs is near impossible when you're limited by your toolset and don't know whom you're reaching.

Contact-level advertising addresses those core B2B marketing challenges and helps revenue leaders connect with actual decision-makers.

But how does the game change once we drop that functionality into the mix?

The Current Challenges in Enterprise B2B Advertising

Selling to larger companies has an obvious upside: a huge revenue potential. But it's not without its challenges.

High-Stakes Sales Cycles

Enterprise sales don't close off the back of a single sales demo, ad click, or free trial. More commonly, the enterprise sales cycle looks something like this:

B2B Buying Journey

It's a complex journey made up of multiple channels, touchpoints, and decision-makers. The typical enterprise sales cycle lasts between six months and two years and, in nearly two-thirds of cases, involves four or more stakeholders.

To help push deals through the pipeline faster and reduce complexity, we need to know that our programs are reaching everyone in the buying group and that our spend isn't being wasted on non-decision-makers.

Generic Account-Level Targeting

Personalization is important to closing enterprise deals. In fact, 72% of B2B buyers expect personalized interactions.

But if we're relying on persona-based or even account-based targeting alone, we can't effectively personalize engagement to specific people and buying groups beyond a name merge tag.

We need to go a layer deeper.

Lack of Alignment in Messaging and Timing

The lack of alignment between Sales and Marketing is an age-old issue, but it has an outsized impact on our ability to close enterprise deals.

Too often, the two teams go after different prospects, target the same prospects at different times, or differ significantly in their use of messaging, hurting our ability to connect effectively with decision-makers and influence deals.

Difficulties in Measuring Results

We know we need to demonstrate the real-world impact of our programs, but often struggle to do so because traditional attribution models aren't shaped around enterprise-level deals.

Instead, it is binary.

Most attribution programs say, "Someone engaged with this marketing program, which led them to buy our product." That logic might work in some impulse-buy B2C contexts, but it's not enough to explain what influences buyers at B2B enterprise companies.

Why Contact-Level Advertising Is Essential for Enterprise Success

When targeting enterprise accounts, the first hurdle is getting in front of the people who are actually responsible for making a buying decision.

Here's how contact-level advertising helps get the job done.

Precision in Reaching Decision-Makers

Once we've mapped out the account and established which stakeholders are in the buying group—through careful collaboration with Sales—contact-level targeting allows us to directly reach those specific individuals.

There's no more spray and pray. We choose the person, the creative, and the timing, which also means we can then attribute the influence of our ad programs much more accurately.

Personalization at Scale

Real personalization isn't possible unless we're targeting at the contact level. With contact-level advertising, we can deliver tailored messages to each key stakeholder in the buying group, increasing relevance and engagement.

As we learn more about a given prospect—for example, Sales uncovers an objection from a core buying-group member—we can adjust our ad creative, keeping messaging relevant to the prospect's stage in the buying journey.

Real-Time Intent Signals for Sales

With contact-level insights, sales reps are aware of exactly who is engaging and with what touchpoints.

We're not receiving an alert that "Someone from X organization viewed your website." We're seeing that "Jane Brown from Acme Co. engaged with this creative."

Sales teams can use that data to tailor their email outreach or phone conversations, and Marketing can rely on those insights to double-down on the creative that is connecting with buyers.

The Only Level of Precision That Can Measurably Work Throughout the Deal

Contact-level advertising doesn't merely help ensure that our ads get in front of the right people.

The precision of contact-level ads also exponentially improves our ability to demonstrate the impact of our programs, even when the buying group narrows down.

How Contact-Level Advertising Empowers Marketing to Work With Large Deals

Traditional B2B advertising programs primarily focus on the earliest part of the buying journey: the awareness phase.

But doing so ignores the total influence your campaigns have on prospects and contributes to an unhealthy divide between Sales and Marketing. It ends up meaning that Marketing is measured by the quantity, but not the quality of leads delivered and handed off.

Contact-level advertising helps Marketing collaborate with Sales across the entire deal cycle, aligning the two teams toward a common goal of pipeline and revenue generation.

Here's how.

B2B Buying Journey

At the very early stage, Marketing can still show ads to "cold" accounts that Sales isn't actively going after yet. Of course, we should be showing ads to named contacts at target accounts, not running a spray-and-pray playbook.

Once your awareness and lead-gen programs start gaining traction, Marketing collaborates closely with Sales Development to prioritize named prospects and move early engagers in the buying group from awareness to consideration.

As the sales process plays out, Marketing provides air cover for deals that Sales is actively working to close, targeting decision-makers with content that is relevant to each stakeholder's needs and current challenges, as identified during sales conversations.

Post-sale, Marketing can collaborate with Customer Success to run upsell and expansion-focused campaigns, using contact-level advertising to get in front of customers whom Sales and Success are targeting.

Conclusion

Traditional enterprise marketing programs that target only at the account level are not effective enough to win deals in competitive B2B environments.

To win, a contact-level advertising program is critical.

With a contact-level approach, Marketing gets a new measurable avenue to influence enterprise-level deals from the first step to closed-won.

With increased competition and tighter budgets, enterprise B2B deals are getting increasingly difficult to win.

Getting to the root of your prospect's needs and engaging directly with real people has never been more important.

Contact-level advertising helps make that possible by allowing you to pinpoint decision-makers and show them relevant, personalized ad content.

More Resources on Account-Based Marketing Tactics

ABM Strategies for Winning Those Big, Attractive Deals: A Three-Tiered Approach

Next Generation Account-Based Marketing Strategy: Moving Beyond the Account to the Individual Stakeholder

How to Use ABM Tactics to Support Sales and Influence Buying Committee Decisions

Account-Based Marketing: A Key B2B Marketing Strategy

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How Contact-Level Advertising Solves Enterprise B2B Marketing Challenges

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ABOUT THE AUTHOR

image of Anna Tsymbalist

Anna Tsymbalist is head of ABM at Influ2, a contact-level advertising platform. Anna is passionate about data-driven ABM campaigns that convert top-tier accounts.

LinkedIn: Anna Tsymbalistm