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Securing a deal on a new account is exhilarating, and expanding your customer base to boost your revenue stream is always a win.
However, although acquiring new customers is needed to counterbalance inevitable attrition, it isn't the most effective way to stimulate substantial growth. The true goldmine for revenue expansion lies in your existing accounts.
It's time to shift focus and unleash the untapped potential in those valuable relationships.
Cultivating customer relationships can catalyze increased sales, open new opportunities, and eventually, strengthen customer loyalty.
In this dynamic business landscape, customer retention is at least as crucial as acquisition. Optimizing the value of existing accounts is a strategic necessity. So it's time to harness your sales team's prowess, deepen customer relationships, and elevate your revenue potential.
Let's explore some ways that you can morph your existing accounts into potent engines of growth.
1. Identify high-potential accounts
All customers aren't created equal. Some have a higher growth potential than others.
The simplest way to ascertain whether a customer is inclined toward further business with you is to ask them. Many customers appreciate being considered for a strategic partnership. Use your CRM tools to create a tailored plan for each account.
2. Decipher customers' needs
Each account possesses unique needs and objectives irrespective of its industry. Encourage your sales team to familiarize themselves with those specific needs.
The team should be able to answer the following questions:
What major challenges is the account trying to overcome this year?
What corporate priorities does it have?
Who are the key decision-makers?
What are their growth goals?
Can we help them solve any problems or reach their goals?
An intimate understanding of each account's priorities will significantly enhance your account growth objectives.
3. Master your product and service portfolio
Depending on your business's size and scope, specialized sales teams might handle the diverse products and services you offer. However, promoting basic knowledge of your complete product lineup across all sales associates is crucial.
Say an account that uses Product A needs Product B. If your Sales Team A recognizes that opportunity, it can introduce the new product before handing it over to Sales Team B for the expert touch. Without that knowledge, it would miss the opportunity.
Being able to pique the interest of your customers in new products can help grow your existing accounts.
4. Cement customer relationships
Having a strong relationship with your customers is one of the most important factors in earning their loyalty and gaining repeat sales.
Some ways you can build stronger relationships with your customers:
Be prompt. Rapid responses to customer inquiries, whether via phone, email, or otherwise, are expected. Quick response times cultivate customer satisfaction and trust.
Provide innovative solutions. Each customer interaction should be meaningful and valuable. Offering new uses for existing products or introducing the benefits of new ones can facilitate account growth.
Stay ahead of industry changes. Monitoring industry updates and trends can help you advise your customers on how potential changes could affect them, solidifying your position as a trusted partner.
Become a reliable information source. Welcome all inquiries from your accounts. When customers trust you as a source of information, they are more likely to trust your brand and products.
Practice active listening. Pay attention to customer feedback. Responding appropriately can help you improve your offerings and further strengthen your relationship.
5. Deliver a personalized experience
Personalization is now a norm in the digital world, and that extends to the B2B industry. Fully 45% of B2B customers want personalized content, one survey from Zippia found.
Implementing personalized content in your email marketing, website, and customer surveys can significantly improve customer engagement and loyalty.
6. Equip your sales team with sales enablement tools
Sales enablement tools make your sales team's job easier and more rewarding. Those tools include CRM software, sales automation, marketing automation, content management, and sales forecasting tools.
Companies that use sales enablement processes have better results than those that don't, such as a 60% higher customer retention rate, according to Oracle.
* * *
Your existing customers are more than just a revenue source; they are partners in a shared journey. By consistently delivering remarkable value, you can reinforce their loyalty and establish yourself as a trusted guide in their success.
Equip your sales team with the tools, knowledge, and support it needs to optimize growth in your existing accounts. Encourage collaboration, nurture innovation, and relentlessly seek ways to add value and surpass customer expectations.
By tapping into the rich opportunities within your account base, you can drive sustainable growth, construct a resilient business, and achieve long-term success.
Unlocking Untapped Potential: Six Ways to Accelerate Growth Through Existing Accounts
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ABOUT THE AUTHOR
Loreal Blackwell is a sales development representative at Televerde, a global revenue creation partner supporting marketing, sales, and customer success for B2B businesses around the world.
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