Let's be honest for a minute. How many "About" pages have you read that actually got you excited about a business or brand? I'm guessing... not a lot.
The more common reactions to "About Us" pages are boredom, impatience, and strong feelings of being almost completely ignored. That is a huge problem, because the "About" page is one of the most popular destinations on any website. People click over to it all the time.
So why have we been ignoring the quality of this valuable space?
Maybe it's because we hate writing about ourselves. Maybe we don't know what in the world to put on that page, so we just copy the formula everyone else is using. Maybe it just doesn't seem that urgent.
Leaving your "About" page in sub-par condition is costing you more than you think. So let's get rid of lame "About" pages once and for all.
Your 'About' page is not about you
Let's get this out in the open right away: Your "About" page isn't about you. It's about your readers. Sure, you need to let them in on details about you and your business, but it's all about how your present it.
Most "About" pages are focused on the writer or company: their story, background, experience, and so on.
But it really needs to be focused on the reader: their needs, problems, worries, and questions.
Think about it. When you visit an "About" page for a company you're thinking of buying from, what are you looking for?
Are you really concerned about all their achievements, their dreams and goals, and every award they have ever won? Or are you looking for proof that they can help you solve your problems? Reassurance that they aren't going to rip you off? Evidence that they understand what you really need and care about helping you find it?
If you aren't providing those things for your website visitors on your "About" page, you'll leave them feeling ignored.
Third person was never a good idea
It used to be standard practice to use the third person when writing bios. Did we think it made us sound more professional? Was it easier to talk about ourselves when it sounded like we were talking about someone else?
Whatever the reason, bios written in the third person are no longer a good idea (but, really, were they ever?).
Your "About" page is supposed to help people connect with you. If you were at a party and you were telling someone about yourself, would you use the third person? Of course not, that would be creepy.
Your website isn't nearly as personal as meeting someone face to face, but you want to replicate that one-on-one experience as much as possible. And that just isn't going to happen if you keep referring to yourself by your first name.
Tell them a story
Boredom is one of those things you don't want your website visitors to experience. Most "About" pages are dangerously dull. How can you be different?
One of the best ways to create an "About" page that engages your visitors and addresses their needs is by telling a story.