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Laura Patterson
A Five-Step Customer Experience Mapping Process to Improve Customer Retention Creating a customer experience map compels a company to take a customer-centric view. By identifying, mapping, and measuring the customer experience, you are able to identify and address any gaps and disconnects within your organization that you customers might experience. To realistically measure the customer experience, however, you need to establish and follow a disciplined process that will reveal what truly matters to your customers. The process entails the following five steps. Get the full story. Please note: This article is available to paid subscribers only. Get more information or sign up here. |
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Clickatell Mobile Marketing Handbook
Success Stories, Critical Industry Applications,
Mobile Campaign Examples, and SMS Statistics
Download Now |
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Abhay Padgaonkar
PowerPoint, Warts and All: Relearning to Communicate PowerPoint recently (and quietly) celebrated its 20th birthday. Why do some people love it while others passionately hate it? And how can we learn from its strength and its limitations, to be better and more effective communicators? Get the full story.
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Andrea Learned
What Under Armour and Trojan Know About Gender-Specific Marketing A few more traditionally male-oriented brands are connecting with the women's market in clever ways, and it is worth taking note of their approaches. Take, for instance, the Under Armour and Trojan brands, each of which has relatively new ad campaigns that bear this out. In both cases, the brands dialed into the specifics of the humor, tone, message, and design they know to be effective for their existing typically male market, but they developed approaches that definitely invited women into that conversation. Get the full story. |
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A Note to Readers
The 'P' Word Did you ever notice how strategic decisions are often governed by the budget you have? When there’s money left over in the budget you look for ways to spend it effectively, and when the budget gets cut… well, you simply stop whatever you’d planned to do. This Friday in the Small Business Seminar series, the charming and knowledgeable Michael Goodman looks at the marketing mix element that often has the greatest and most immediate impact on what happens to the budget: pricing. Pricing, Michael says, is the one thing in the marketing mix that is most frequently ignored by marketers, either because they think it’s “not my job” or because they aren’t totally comfy with pricing as an integral part of the total marketing picture. “Marketers, even some very experienced professionals, don’t give pricing strategy the consideration it deserves,” he says. “If they’d spend as much time and energy on pricing as they do on, say, advertising or promotion, they might find that the return on their time invested is a lot greater.” In the seminar this Friday, August 17, How to Set Prices the Smart Way, Michael is going to look at the techniques and approaches that have proven effective for his clients to manage pricing as part of the marketing mix – often with a major impact on the bottom line. This is one seminar you won’t want to miss. Ann Handley
ann@marketingprofs.com
Chief Content Officer
MarketingProfs p.s. I almost wrote, "See you there!" above... but then I realized that actually, I won't! In fact, I'll be on an airplane heading home from California, and Editorial Director Val Frazee will be hosting the seminar from Santa Barbara, MP's unofficial headquarters, where our team is gathered this week for a management retreat. But I'll look forward to playing back the recording later -- which is an option for you, too, if you're otherwise engaged.
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Nick Usborne
Does Web 2.0 Make Copy and Content Less Important? If your users generate content, what's the role of the professional web writer?Is an online copywriter or web writer any longer relevant for a site that generates a lot of its content through user contributions? Nick thinks so. In fact, he says that the job of the web writer becomes even more critical. Get the full story. |
Gwyneth Dwyer
Your Marketing Campaign: What's the Big Idea? You're rolling out a marketing campaign. Launching a product. Revitalizing your brand. What's the big idea? Not to sound flippant, but you need one. Because without it, it's likely your campaign, product launch, or brand repositioning won't be memorable—or particularly effective. Here's where to start. Get the full story. |
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MarketingProfs B2B Forum 2007
Registration Now Open Join us for two days of intensive learning, networking, and learn the secrets of B-to-B
prospect acquisition and management from the industry’s leading experts.
Check out the complete conference program
October 1 & 2, 2007
Renassiance Chicago Hotel
Register Today |
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Jerry Bader
Six Questions to Inspire a Successful Marketing Story Every company has a story to tell, but how do marketers figure out the best way to tell it, in a compelling way? Here are six questions that will help you develop your marketing story. Get the full story. |
Michael Emerson
Under Pressure: Moving From Traditional to Digital Media By now you've all heard—Internet ad spending is up, spending on traditional media is down. With so much attention given to Web 2.0 and its technology-enabled marketing tactics, marketers using traditional approaches are under increased pressure to become more digital and technology driven. Get the full story. |
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Content: Ann Handley
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