Vol. 3 , No. 11     March 18, 2003

 


In this Newsletter:

  1. Not Everything That Can Be Counted Counts
     
  2. Why CRM Wastes Customers’ Time
     
  3. Outside The Box
     
  4. Why Do We Need a Marketing Plan Anyway?
     
  5. Integrate Design to Create Brand Harmony
     
  6. Speaking Up: Using Audio on a Site
     
  7. Dear Tig: Verticals, Naming Names, and All About Web Stats
     

Captaris

Free! The Complete Guide to Permission Email

Learn how to turn your "house list" of customers and prospects into profits. Create powerful emails without spamming.
Get yours today.

Don't Miss the Top Ten Section Halfway Down!

See below for Advertising, Subscription and Contact information.

Jim Sterne
Not Everything That Can Be Counted Counts

Which data reports are actually useful to your organization? Well, it depends.

Consultants and other industry pundits spend a great deal of time explaining what *can* be measured, so that the advertising and marketing department, the customer service managers, and the board can start deciding what they *should* measure.

It all boils down to what they consider "success."

Get the full story.

Vividence

Free white paper: “Stop Losing Customers on the Web”
Learn how FedEx, P&G, Dell and others create positive web site experiences that turn visitors into customers.
Get this free white paper from Vividence.

Mitch McCasland
Why CRM Wastes Customers’ Time

Over the past 20 years, Mitch has been continually amazed at the lemming-like behavior of a select segment of business professionals. We all know at least one of them: The Buzz Chasers.

They are the managers, directors or VPs who seek out and grab on to the latest business buzzword like a kid on a cupcake. Of late, the fashionable management buzzword has been CRM.

Get the full story.


Phillip Ross
Outside The Box

Thinking "outside the box" or (as it is sometimes known) "coloring outside the lines" is a popular idea in the business world today.

People and organizations are told to think outside the box or color outside the lines as a way to stimulate creativity when they need to solve problems like streamlining production, establishing a new product, or developing a new process.

And it's true that creativity and innovation often arise from unexpected and unconventional thinking. But not always.

Get the full story.

 

A Note to Readers

Resource of the Week

Greetings, discerning readers!

Like any good business owner, MarketingProfs Publisher Allen Weiss likes to keep tabs on the competition. The trick, of course, is keeping an eye on them without distracting yourself from your own business.

Enter a nifty little service called WebMon, a freeware web-page monitoring program. Rather than you going to the competition's site to check it out, WebMon does it for you—and lets you know when the web sites that you've selected have changed.

It's also useful for informing you that the web sites you most enjoy have refreshed their content. Like, well, this one!

Check out the WebMon here.

From time to time, I'll offer up some services, programs, or resources that I've found helpful. But I'd love to hear your own thoughts, as well. What sites or resources can't you live without? Email me and let me know.

As always, your feedback is both welcome and encouraged!

Until next week,

Ann Handley
ann@marketingprofs.com
MarketingProfs.com


 

Last Issue's Top 5

  1. Notes on Encouragement
  2. Is Branding Dead?
  3. ROI: Friend or Foe?
  4. Creating Customer Communities: A Surgical Approach
  5. Case Studies: Real Life, Real Answers
Marketplace-Simulation

Discover a new way to teach business and marketing

Completely web-based, Marketplace SimulationTM adds realism to the classroom, makes learning fun and teaching easy!
View DEMO and get a free evaluation

Search Engine Mktg. Top 5

  1. Is a Yahoo Listing Still Worth The Cost?
  2. Your Web Traffic and Your Bottom Line
  3. Which Keywords Lead to Conversions?
  4. Top 10 Link Building Strategies
  5. Why Internet Search Is A Valuable Marketing Tool
 
 

 

Gwendaline Mazzara
Why Do We Need a Marketing Plan Anyway?

Silly question, right?


As marketing professionals, we all understand the importance of marketing plans. But not everyone in your company thinks this way. To some, writing a marketing plan is a waste of time. Here's a surefire way to get upper management on your side.

Get the full story.


Greg Hinzmann
Integrate Design to Create Brand Harmony

In all the talk about brand in business and marketing today, there is a distinct lack of discussion about one of the most powerful drivers of brand: Design.

Companies need to understand and manage design to achieve maximum brand-building results. From the design of their corporate identity to retail, web, packaging and products, design is the key that ties it all together.

Get the full story.

NetIQ

Marketers: How Are You Optimizing Website Conversion?

Small changes on the Web can have big results. Learn how to take action on your analysis to acquire, convert and retain more customers for the lowest cost. Get your free copy of
The Executive Pocket Guide to Smarter Marketing
by WebTrends

Ronni Rhodes
Speaking Up: Using Audio on a Site

Audio can enhance a user’s experience on your site. Voice conveys many of the intangibles underlying the written word. A voice can touch the human spirit and deliver a message on its own merits. Audio can build community and maintain relationships.

Convinced?

Get the full story.


Tig Tillinghast
Dear Tig: Verticals, Naming Names, and All About Web Stats

This week, Tig defines vertical markets. He also offers his two cents on naming a consultancy after its principal and draws a roadmap for applying web statistics.

Get the full story.

Contact

Publisher:Allen Weiss
amw@MarketingProfs.com

Content: Ann Handley
ann@MarketingProfs.com

Partnerships:
info@MarketingProfs.com

Ad/Sponsor Information:
go here or contact jim@MarketingProfs.com

Subscribe to our Future Newsletters

Not a subscriber? Get the latest web and off-line marketing know-how delivered weekly. Solid ideas backed by theory, experience and understanding. We give it to you free without the hype and self-promotion found elsewhere.



We value your Privacy!

Advertising Info

Reach a professional advertising and marketing audience. Go here to get our contact info. and our current media kit.
Helping marketers from all industries succeed online through highly effective email technology and professional services.
You received this newsletter at this address (%%email%%) as part of your membership to MarketingProfs.com, or because you subscribed to our newsletter. You can easily change the newsletter format to text or html, or change your email address by going here.

To stop delivery, please send us a blank e-mail here:
mailto:%%remove%%

Copyright © 2003 MarketingProfs.com. All rights reserved.
We protect your privacy
All logos and names are the copyrights of the respective owners