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By Karl Wirth |
We often think of marketing as a way to acquire customers. But, today, business is more relationship-based and therefore just as focused on retaining customers. So how do the 7 Ps of marketing apply to customer retention?
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By Christian Gulliksen |
In a keynote presentation for the Shop.org Merchandising Summit, Rohit Bhargava presented 12 major trends that are set to transform the world of retail. Here are six of them.
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By Matthew Grant |
I talk with Tim Washer, the man behind the IBM marketing video selected as a "Staff Pick" by Comedy Central—an honor not many B2B marketing pieces can claim. Tim is now social media manager at Cisco, and he talks about how to make comedy part of your marketing.
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This SmartTool gives you a step-by-step blueprint for creating and marketing a successful blog that attracts new business and serves as a dynamic hub for your customers to engage both with you and with one another.
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Five A/B Tests You Should Use
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With A/B testing—which simply compares two versions of a campaign or creative—you can identify what works, what works better, and what doesn't work at all. But what should you test?
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By Kerry O'Shea Gorgone |
Can companies refuse to hire you because your score on Klout, a measurer of online influence, is too low? Isn't that discrimination?
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