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In This Issue
+ How-To: What Every Marketer Should Know About Print Design
+ Podcast: Customer Frustration and Business Vulnerability: Stephen Beck
+ #SocialSkim: Trends, High-Quality Visuals, Twitter Tracking, Apple's Plans
+ PRO Seminar: 10 Skills You Need for Enhancing the Customer Experience
+ Survey Says: Marketing Email Benchmarks: Open Rates, CTRs, Device Trends
+ Infographic: The Psychology of Sharing
+ My View: Lessons From Successful Social Campaigns Around the World
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How-To What Every Marketer Should Know About Print Design
By Vladimir Gendelman
Print marketing works best when designers and marketers can easily work together. So both need to know at least the basics of each other's craft. Here are print design essentials that all marketers should keep in mind. Read More
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Podcast Customer Frustration and Business Vulnerability: Stephen Beck Talks to Marketing Smarts
By Kerry O'Shea Gorgone
Change expert and business consultant Stephen Beck discusses how focusing on customer frustration and business vulnerabilities can help you grow your company. Read More
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PRO Seminar: 10 Skills Every Marketer Needs for Enhancing the Customer Experience
You'll learn how customer experience leaders are using an expanded marketing toolkit to build a competitive advantage, one interaction at a time. You'll walk away with 10 skills that will help you provide a game-changing customer experience. Read More
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Survey Says
Marketing Email Benchmarks: Open Rates, CTRs, Device Trends
By Ayaz Nanji
Marketing email volume fell more than 20% in the first quarter of 2014 compared with the mailing-heavy fourth quarter of 2013, but both average open and unique click rates increased, according to a recent Yesmail report. Read More
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Quick Take
#SocialSkim: Trends, High-Quality Visuals, Optimized Twitter Tracking, Apple's Plans, More!
By Angela Natividad
Talk about a busy week in social business! Score a handy new trend-brainstorming tool. Find out how Instagram's making high-quality visuals easier to produce and share. Get tips on how to optimize Twitter tracking and shares. And see how Apple plans to change the way we work... again. Skim to stay in tune. Read More
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My View Social Media Lessons From Successful Marketing Campaigns Around the World
By Simon Horton
Most of us stay in tune with the most successful social media campaigns in the US, but what about elsewhere? Here are some takeaways from brilliant social media campaigns around the globe. Read More
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PRO Seminar—Talk Savvy: Smart Communication for a Social World with Amber Naslund
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PRO Seminar—How to Use Twitter for Real Business Impact
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