MarketingProfs Today: Employees' Customer Experience Role | Millennials and Disposable Income | Customer Retention

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In this issue

1.	How-To: How to Put Employees First in the Customer Experience & Why You Should
2.	PRO NEW Interactive Course: Email Marketing
3.	Survey Says: What Millennials Would Do With an Extra $1,000
4.	Infographic: 7 Simple Ways to Increase Customer Retention Using Social Media

Use the power of AI to create smarter, more personalized marketing campaigns that exceed business goals and deliver incredible results. Discover how.

How-To

How to Put Employees First in the Customer Experience, and Why You Should

By Tom Goodmanson

All the technology in the world won't give your customers great experiences if your customer service team—the face of your brand—isn't trained and supported properly. Here are three ways to make sure they are. Read More

FOR PRO Members

NEW Interactive Course: Email Marketing

In this 90-minute course, you'll learn how to engage with customers and subscribers using email to achieve positive, measurable results. This interactive course includes exercises and thought-provoking questions, a quiz to test your knowledge, and a Certificate of Completion once you've finished. Read More

Use the power of AI to create smarter, more personalized campaigns that deliver incredible results. Discover how.

Survey Says

What Millennials Would Do With an Extra $1,000

By Ayaz Nanji

Millennials are most likely to spend an extra $1,000 on paying down or paying off debt, according to recent research from Element Three and SMARI. Read More

AT-A-GLANCE

Seven Simple Ways to Increase Customer Retention Using Social Media [Infographic]

By Laura Forer

Keeping your current customers is much less expensive than finding new ones. Social media offers an accessible and effective platform for retaining customers. Read More

event calendar

Mar 6	FREE Seminar—CMOs on the Future of Marketing
Mar 9	Virtual Conference—Marketing Writing \| Tools. Mindset. Craft. It's all here.
Mar 15	Teach Me How—9 Insanely Effective Email Tactics You Can Use Today
Mar 20	FREE Seminar—Get More in the Door: How to Increase Event Attendance
Nov 13-16	B2B Marketing Forum—Register by March 16 to save up to $600!

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Research Writer: Ayaz Nanji
Contributor: Christian Neri

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