Sure! You can change your membership info by going to the My Account page.

If our system won't let you change your email address, it's probably because you've already signed up with that one, too. Just drop us a note and we'll give you a hand. support@marketingprofs.com

Getting to the Corporate Admin page
Visit the My Account page, click the Change Membership tab, then click the "Add or Edit Current Seats" link. Or use this shortcut.

Adding your colleagues
The Corporate Admin page will show you how many seats you have available. The current list of people will appear near the bottom of the page. Of course, that section will be empty until you've set up your colleagues.

Each time you add someone, our system will email them their temporary passwords and log-in instructions. (Anyone who's already in our Basic member list will keep their current password, though.)

Were you logged in when you tried to read a PRO article? If you don’t have the “Remember Me” feature switched on, you may need to log in to tell the site who you are before you get access to the PRO article.

If you DO have the “Remember Me” feature switched on, it could be that you've got some kind of security setting in your browser that's blocking cookies. (Our site uses Web cookies to keep you logged in.) If your company firewall is like Fort Knox, that might be blocking cookies, too. In that case, track down an IT guy and beg him to help you out.

Do you have the right membership level to access seminars? Take a look at the levels described in the FAQs below.

Are you a PRO member and you're sure you're logged in? If not, try the approach described in the previous FAQ above.

Did you pay to attend only one of the seminars? Go to the Seminar Login page and sign in with your email address. Then you should be able to access the materials for THAT seminar.

This is a bit of a mystery. A few members have told us about this problem, and it seems to be related to pop-up blockers or other security applications installed on your PC.

You (or your IT guy, if you have one) should add these two domains in your list of Safe or Approved websites:

» www.marketingprofs.com

» em.marketingprof.com (no www)

"What's that second one for?" It helps us track the popularity of articles. Good marketers do that sort of thing.

If you stopped getting newsletters or other messages from us, you can probably blame a security filter. Put these domains on your Safe or Trusted senders list:

marketingprofs.com
em.marketingprofs.com

You might need to ask your IT guys or your email host to do this on your email server, too.

Here's the quick explanation:

Corporate PRO, $499/year
» For up to 3 people from the same company--you can add more than that for an additonal $167 per seat (with even greater discounts available for large groups: contact groups@marketingprofs.com)
» Access to all MarketingProfs resources, INCLUDING online seminars

PRO, $279/year
» Same as above, but for an individual

Basic membership, FREE
» Access to hundreds of non-PRO articles only
» Supported by advertising

Want some more details? Check out the Member Benefits page.

Not without breaking our hearts, but... yes, you can cancel.

If you're a Basic (free) member, just go to the Manage MP Mail tab on the My Account page. Look for the "Opt Out" button down south.

If you signed up for a short-term free trial and you want to cancel before the billing deadline, go here and enter your email address.

If you signed up for PRO membership, you can get a full refund if you're not satisfied within the first 30 days of joining. Contact us and we'll handle it.

All annual memberships last a full 12 months, beginning from the date you pay your annual fee. You will be notified 90 days before your expiration date that your subscription is up for renewal (so we can offer you some early renewal discounts).

You can check your membership status, payment history and renewal date on the My Account page.

Use our Contact Us page and one of our superheroes will get back to you as quickly as possible. Or call our Pro hotline: (866) 557-9625.